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Holiday Inn Club Vacations · 10 hours ago

Quality Assurance / Closing Officer – Vacation Ownership Sales (Experience Required)

Scottsdale, AZ

Full-time

Onsite

New Grad, Entry Level

Holiday Inn Club Vacations is dedicated to strengthening families and enhancing guest experiences. They are seeking a Quality Assurance Officer to provide administrative and customer support to the Sales organization, focusing on safeguarding completed sales and ensuring a seamless post-sale experience.

Travel

Responsibilities

Maintain clear, professional communication with all Holiday Inn Club Vacations departments, management, and ownership

Confirm and verify sales transactions and contractual documentation for accuracy and compliance

Manage walk-in cancellation requests and owner cancellation calls, including rewriting sales agreements when appropriate to recover revenue

Assist with the mail-out process and collaborate with fellow QAOs to ensure timely and accurate documentation

Support QA management by assisting with training initiatives and continuous improvement for new and existing team members

Qualification

Customer serviceAttention to detailConflict resolutionOral communicationWritten communicationOrganizational skillsProfessionalismPlanning skillsTeam collaborationWork ethic