JPMorganChase · 10 hours ago
Client Ops Manager II - Billing Escalations
Plano, TX
Full-time
Onsite
Entry, Mid Level
2+ years expJPMorganChase is one of the oldest financial institutions, providing innovative financial solutions to a diverse clientele. The Billing Escalations Client Operations Manager II will become a subject matter expert in billing systems, addressing fee-related inquiries and crafting strategic solutions while monitoring for errors and managing revenue risk exposure.
Asset ManagementBankingFinancial Services
Responsibilities
Deliver options for solutions to client/stakeholder needs via consultations on complex billing set-ups in partnership with Sales, Service, Product, Billing Implementations and TS Billing Operations
Track and categorize escalations to identify common trends and opportunities for process improvements and training
Reach out proactively to the relationship team to flag billing anomalies or variances to identify root cause
Provide on-the-spot training with best practices and ways to avoid errors going forward
Assist in analysis and research to identify trends and opportunities
Evaluate procedures and job aides used by the team and raise clarifications or detected outdate info
Review existing methods and propose improvements through procedural changes, training, automation, enhancements, etc
Qualification
Required
Detail-obsessed with innovative mindset and excellent problem solving and critical thinking skills to identify, understand and address operational and technical issues
Effective communicator with experience in resolving conflict and facilitating decision-making
Intermediate skills in MS Excel
Prioritization skills
Data analysis skills
Team player with demonstrated ability to work in and support a cohesive, collaborative & inclusive work environment
Preferred
Core cash Treasury Services experience
Bachelor's Degree with 2+ years relevant experience
Experience in Microsoft Excel, PowerPoint, Access
Business analysis, database querying and process mapping experience preferred
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2855)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2025-12-19
2025-12-12
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