This job has closed.

InnoSource · 1 month ago

Sales Support Analyst Team Leader - Hybrid - Remote (1-5 days onsite a month potentially)

Akron, OH

Full-time

Onsite

Entry, Mid Level

1+ years exp

InnoSource has been Putting Passion to Work for over 25 years. The Sales Support Analyst Team Leader provides day to day leadership and direction to a diverse team of associates who are responsible for delivering premium customer support, managing various administrative duties, and ensuring compliance with company policies.

OutsourcingRecruitingStaffing Agency

Responsibilities

The Team Leader will be expected to manage multiple functions and processes throughout the department with the focus on project management, problem diagnosis /resolution and process improvement resulting in a team that provides outstanding customer support

Assigned various administrative duties including, but not limited to: scheduling staff, tracking attendance / PTO, new associates access requests, IT requests, etc

Communicating information to associates and receiving feedback from them on topics

Implementing and communicating processes, procedures, and policies provided from the InnoSource Director, HR Account Manager, Manager of department, as well as the client

Communicate with the InnoSource HR Manager and Manager, any disciplinarily actions taken with any associates based on performance, attendance, actions, etc. As well as keeping records of all documentation

Responsible for participating in associate’s annual reviews

Policies and procedures — Be familiar with current the Client and InnoSource policies and procedures to assure associates have current information and are following policy

Monitor daily activities of associates to make sure they are following InnoSource / Client policies

Training — Responsible for associate receiving efficient training. Also following up on associate’s progress and handling any additional training if needed

Commercial Sales Account Maintenance

Commercial Sales Invoicing

Commercial Sales Pricing

Commercial Sales Prospecting

Commercial Sales Reporting

Commercial Sales Tracking

Ensure Client report requirements are completed

Working knowledge of current Microsoft office products

Has good understanding of the client company culture and business practice

Qualification

Team BuildingAnalytical SkillsLeadershipProject ManagementCommunication SkillsSupervisionSAPTime ManagementProblem SolvingCollaborationMentoring

Required

Must possess basic organizational, communication and time management skills

Associate must participate as an active leader, practice effective listening skills and effective collaboration skills

Have the necessary leadership, team building, motivation, and delegation skills to efficiently coordinate the efforts of a team toward accomplishing a common goal

Can assess skills, anticipate development needs, and promote learning

Recognize, evaluate and establish change initiatives to meet business needs

Strong analytical and problem-solving skills

Exhibits basic skills of a good team leader: Attentive, Good Listener, Helpful, Lead by example, Fairness

High School Diploma

Actual experience leading, mentoring and/or supervising associates in a multi-tasking, fast pace environment

Demonstrated competency in the execution of projects, decision making and negotiating skills

Working knowledge of current Microsoft office products

Has good understanding of the client company culture and business practice