IST Management ยท 8 hours ago
Operations Manager - Business Process Outsourcing
St Louis, MO
Full-time
Hybrid
Mid Level
$110K/yr - $110K/yr
3+ years expIST Management is a business process outsourcing company with operations in over 38 cities across the U.S. The Operations Manager will lead teams of business support professionals, manage client relationships, and ensure excellent service delivery at multiple client sites in the St. Louis area.
ConsultingCRMInformation Technology
Responsibilities
The Operations Manager will lead and develop multiple teams of business support professionals at client sites throughout the in the St. Louis metro and surrounding areas, will take ownership of client communication and relationships, including off-site at networking and entertainment functions, and will follow through on our commitments to excellent service for our clients and upward mobility for our talented employees
Traveling to client sites regularly - 8-10 sites totalling ~30FTEs with more expected in 2026
Partner with corporate support teams to continue IST Management's sustained growth; attend appointments with sales representatives; work with corporate recruiting team and site leadership to manage the recruiting process on site and off - including training and retention
Maintain effective written and oral communications with clients, employees, and leadership; reporting
Prioritize work and deploy staff as required to ensure customer needs are met in regards to on-time delivery of services and quality of work, including: facilities services, mailroom and copy center services, corporate hospitality, janitorial and cleaning services, event planning and execution, vendor management, and more
Manage renewals and contract amendments working directly with clients; budget and expense control
Maximize productivity through efficient use of standard operating procedures and development/implementation of new best practices
May be required to assist in implementing new site start-ups outside of home state; may be required to travel to other locations outside of home state to manage sites on occasion
Cross training for other functions; tasks as assigned
Qualification
Required
At least 3 years' experience managing facilities management or business/office services operations
Prior experience managing sites for multiple customers
Experience leading a team of 10 or more
Computer savvy and digital literacy - including advanced knowledge of Microsoft Office suite
Excellent communication skills, verbal and written
Knowledge of supervisory techniques to manage, motivate and train employees
Ability to multi-task, manage multiple accounts, and establish priorities
Attention to detail and ability to critically think through and resolve problems
A valid driver's license and/or access to reliable transportation, including to sites not along public transportation routes
Ability to lift up to 55 pounds; standing for long periods of time; significant walking
High school diploma or GED equivalent is required
Preferred
Prior experience leading mailroom operations in a legal environment
Benefits
Medical insurance
Dental
Vision
Short and long term disability
Life
401K
Paid time off
Bonus incentives
Company
IST Management
IST Management Services, Inc is an outsourcing company specializing in the life cycle management of your information: From incoming mail, to complex print jobs, to eDiscovery and litigation processing, to complete records and electronic document management solutions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Hal Blackman
CEO
D
Daniel Blechinger
Chief Information Officer
Company data provided by crunchbase