Connect America · 1 month ago
Personal Emergency Response Assoc.
United States
Full-time
Remote
New Grad, Entry Level
$16/hr - $18/hrConnect America is dedicated to providing emergency response services for elderly and medically-at-risk individuals. The Personal Emergency Response Associate will answer incoming calls from subscribers, triage their needs, and coordinate appropriate assistance to ensure timely and effective support.
Health CareMedicalService Industry
Responsibilities
Respond to incoming calls/Alarms by identifying the type of help required and coordinating (triaging) timely and appropriate assistance according to established protocols and procedures
Ensure that all customer interactions are conducted in a professional and caring manner, resulting in a high level of customer service
Obtain requested revisions to Subscriber data and ensure that the necessary updates are accurately entered into the appropriate data management system, Mastermind
Perform off-phone tasks as required (call back queue ) in accordance with established protocols
Troubleshoot maintenance Alarms when applicable and home communicator issues to ensure that the Subscriber’s service is functional and uninterrupted
Meet departmental standards for after-call work, average handle time, and case quality
Adhere to all company and departmental policies and practices
To support remote operations, the company employs compliance and productivity monitoring tools
Ensure that all required training is completed within expected timeframes
Demonstrate behaviors that contribute to a productive, supportive, and caring work environment
Qualification
Required
High School diploma or equivalent required - GED
Call Center or Customer Service experience
Fluency in English; Excellent verbal skills
Basic Computer and Microsoft Windows skills
Professional and courteous telephone manner
Able to handle routine and repetitive tasks at varying pace
Able to maintain composure in stressful situations
Satisfactory background check and CORI check
For remote positions, we require a professional work environment that includes having a quiet, distraction-free workspace, a private area to ensure confidentiality and security when handling sensitive information, and reliable internet access to support seamless communication and work activities using a hardwired Ethernet cable to connect to the company equipment and NOT to use Wi-Fi internet
Preferred
Deep compassion and empathy for the elderly and medically at-risk, highly desirable
Company
Connect America
Connect America is a PA-based provider of life-saving personal emergency response monitoring services.
Founded in 2004
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2010-01-01Private Equity
Leadership Team
Janet Dillione
Chief Executive Officer
Ken Gross
Chairman
Recent News
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