Apply on Employer Site

Connect America · 1 month ago

Personal Emergency Response Assoc.

United States

Full-time

Remote

New Grad, Entry Level

$16/hr - $18/hr

Connect America is dedicated to providing emergency response services for elderly and medically-at-risk individuals. The Personal Emergency Response Associate will answer incoming calls from subscribers, triage their needs, and coordinate appropriate assistance to ensure timely and effective support.

Health CareMedicalService Industry

Responsibilities

Respond to incoming calls/Alarms by identifying the type of help required and coordinating (triaging) timely and appropriate assistance according to established protocols and procedures

Ensure that all customer interactions are conducted in a professional and caring manner, resulting in a high level of customer service

Obtain requested revisions to Subscriber data and ensure that the necessary updates are accurately entered into the appropriate data management system, Mastermind

Perform off-phone tasks as required (call back queue ) in accordance with established protocols

Troubleshoot maintenance Alarms when applicable and home communicator issues to ensure that the Subscriber’s service is functional and uninterrupted

Meet departmental standards for after-call work, average handle time, and case quality

Adhere to all company and departmental policies and practices

To support remote operations, the company employs compliance and productivity monitoring tools

Ensure that all required training is completed within expected timeframes

Demonstrate behaviors that contribute to a productive, supportive, and caring work environment

Qualification

Call Center experienceCustomer Service experienceFluency in EnglishBasic Computer skillsProfessional telephone mannerCompassionEmpathyStress management

Required

High School diploma or equivalent required - GED

Call Center or Customer Service experience

Fluency in English; Excellent verbal skills

Basic Computer and Microsoft Windows skills

Professional and courteous telephone manner

Able to handle routine and repetitive tasks at varying pace

Able to maintain composure in stressful situations

Satisfactory background check and CORI check

For remote positions, we require a professional work environment that includes having a quiet, distraction-free workspace, a private area to ensure confidentiality and security when handling sensitive information, and reliable internet access to support seamless communication and work activities using a hardwired Ethernet cable to connect to the company equipment and NOT to use Wi-Fi internet