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Micro Center · 11 hours ago

RETAIL COMPUTER TECHNICIAN

Chicago, IL

Full-time

Onsite

Entry Level

$16.20/hr - $35/hr

1+ years exp

Micro Center is the nation’s leading computer and electronic device big box retailer. They are seeking self-motivated and results-driven Retail Computer Technicians to provide consultations, troubleshoot issues, and repair various computer devices while ensuring excellent customer service.

Consumer ElectronicsRetailSoftware

Responsibilities

Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the store

Recommend various service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptions

Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors

Assemble custom computers sold by our expert build-your-own (BYO) sales team

Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies

Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked

Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, text, and email communication regarding their service event on a constant basis