Apply on Employer Site

Coury Hospitality · 1 month ago

PM Server - The Loom Hotel

The LOOM Hotel, 400 Knight Street, Warwick, Rhode Island, United States of America

Full-time

Onsite

New Grad, Entry Level

Coury Hospitality is dedicated to creating a unique experience at The Loom Hotel, inspired by Providence's textile heritage. The Server is responsible for leading the dining experience, ensuring guest satisfaction, and delivering exceptional service while managing communication within the service team.

Hospitality

Responsibilities

Greets guests within 1 minute of being seated

Leads guests through all aspects of the dining experience

Provides gracious and professional food and beverage service in an efficient manner. Also responsible for answering questions, suggestively selling, and creating an upbeat atmosphere for guests

Must be knowledgeable of the menu, brands, prices and options, as wells the restaurant’s promotions and specials

Takes guest beverage and/or food orders and inputs orders accurately in the point-of-sale (POS) system

Communicates all allergy and dietary restriction information clearly on tickets

Retrieves and delivers food and beverage orders in a timely manner

Replenishes beverages and ensure guest satisfaction throughout the meal service

Serves alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations

Clears plates at the appropriate time and always asks for help in doing so when the clear can’t be completed by one person

Responsible for crumbing the table whenever it is appropriate during the meal

Makes certain the serving station is well-stocked at all times

Presents the check and responsible for all transactions including receiving payment and accurately counting back change

Keeps the table areas and bar clean, orderly and properly stocked. Clears and resets tables

Gives every table a sincere thank you and farewell

Responds graciously to guest service issues and reports the situation to Restaurant Management

Conduct oneself in a professional manner with the awareness that all actions and communications are within guests’ view

Maintains a sincere, positive, pleasant and enthusiastic attitude provides our customers with the highest quality care and service

Execute wine service when necessary

Assisting with the training of new team members

Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time

Qualification

FoodBeverage knowledgeWine servicePoint-of-sale (POS) systemCustomer service experienceBasic math skillsSanitation knowledgeAttendancePunctualityEmotional intelligenceCommunication skills