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Eide Bailly LLP · 4 hours ago

Senior ServiceNow Administrator

Fargo, ND

Full-time

Hybrid

Mid, Senior Level

$80K/yr - $115K/yr

5+ years exp

Eide Bailly LLP is a collaborative workplace that values integrity and support for one another. They are seeking a Senior ServiceNow Administrator responsible for the administration, configuration, and maintenance of the ServiceNow platform, ensuring it meets business needs and functions effectively.

Business Development

Growth Opportunities

No H1B

Hiring Manager

Kat Mueller

Responsibilities

Administer and configure ServiceNow applications, modules, and workflows to meet business requirements

Monitor and maintain ServiceNow performance, availability, and security

Troubleshoot and resolve technical issues related to ServiceNow

Develop and maintain ServiceNow reports, dashboards, and metrics

Manage ServiceNow upgrades and patches

Collaborate with stakeholders to identify and implement ServiceNow enhancements and improvements

Provide technical support and guidance to end-users

Document ServiceNow processes, procedures, and configurations

Qualification

ServiceNow AdministrationServiceNow ConfigurationServiceNow CustomizationITSM ModulesITOM ModulesServiceNow UpgradesITIL KnowledgeAnalytical SkillsCommunication SkillsProblem-Solving Skills

Required

Bachelor's Degree in Information Technology, Computer Science, Manager or a related field preferred. An equivalent combination of education and experience may be considered

5 years of experience as a ServiceNow Administrator

Strong technical skills in ServiceNow administration, configuration, and customization

Expertise in ITSM and ITOM modules; experience with CMDB and Asset Management

Experience with ServiceNow upgrades, patches, and releases

Knowledge of ITIL processes and Service Management best practices

Excellent communication and collaboration skills

Strong analytical and problem-solving skills

Ability to work independently and as part of a team

Must be authorized to work in the United States now or in the future without visa sponsorship