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National Debt Relief, LLC · 2 hours ago

Retention Agent

United States

Full-time

Remote

Entry, Mid Level

$18/hr - $18/hr

2+ years exp

National Debt Relief, LLC is a leading debt settlement organization that helps consumers manage overwhelming debt. They are seeking seasoned Retention Agents to support clients considering cancellation of their services, focusing on retention and providing exceptional client experiences.

CreditFinancial ServicesLegalPersonal Finance

Growth Opportunities

Responsibilities

Retain clients seeking to cancel from our program within the first 30 days via calls, email, and online sources

Build quick rapport with clients and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions that will help clients to stay in program

Meet goals set by the company and ensure all key performance indicators are met

Follow guidelines for quality standards established and ensuring clients are cared for with integrity

Show values and benefits of program to clients

Document client discussions clearly and concisely using Salesforce customer relationship management software

Meet performance criteria set forth by the management team. Performance criteria subject to change based on company baselines

Adhere to National Debt Relief and Retention department policies and procedures and any applicable changes to either

Qualification

Client retention experienceSales experienceAccount managementSalesforce proficiencyMulti-tasking skillsDe-escalation skillsCommunicationInterpersonal skillsAdaptabilityProblem-solving

Required

2 years work experience with client retention

High school diploma required

Experience in sales and account management, consistently meeting or exceeding performance expectations

Excellent communication skills both verbal and written

Outstanding verbal and interpersonal skills

The employee is expected to be punctual and ready to report to work at the start of the shift

The employee will be exposed to a fast-paced environment and is expected to be able to adjust accordingly

Computer competency and ability to work with a computer

Prioritize multiple tasks and projects simultaneously

Exceptional written and verbal communication skills

Punctuality expected, ready to report to work on a consistent basis

Attain and maintain high performance expectations on a monthly basis

Work in a fast-paced, high-volume setting

Use and navigate multiple computer systems with exceptional multi-tasking skills

Remain calm and professional during difficult discussions

Take constructive feedback

Available for full-time position, overtime eligible if classified non-exempt

Preferred

Strong working knowledge of service processes, policies, techniques and applicable regulations

Benefits

Generous Medical, Dental, and Vision Benefits

401(k) with Company Match

Paid Holidays, Volunteer Time Off, Sick Days, and Vacation

12 weeks Paid Parental Leave

Pre-tax Transit Benefits

No-Cost Life Insurance Benefits

Voluntary Benefits Options

ASPCA Pet Health Insurance Discount

Access to your earned wages at any time before payday

Company

National Debt Relief, LLC

Glassdoor3.9

National Debt Relief, a certified Great Place to Work®, was founded with the goal of helping an expanding number of consumers deal with overwhelming debt.

Founded in 2009

New York, New York, USA

1001-5000 employees