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DSV - Global Transport and Logistics · 5 hours ago

Quality Assurance Specialist

Houston, TX

Full-time

Onsite

Mid Level

$58K/yr - $78K/yr

3+ years exp

DSV is a global leader in transport and logistics, and they are seeking a Quality Assurance Specialist to ensure that all processes, procedures, and services meet the company's quality standards and regulatory requirements. The role involves implementing quality management systems, conducting audits, and providing recommendations to improve operational efficiency and customer satisfaction.

Freight ServiceInsuranceLogisticsSupply Chain ManagementTransportationWarehousing

Responsibilities

Develop, implement, and maintain quality management systems (QMS) to ensure compliance with industry standards and regulatory requirements

Establish quality control procedures and guidelines for various operational processes

Conduct internal audits and inspections to assess compliance with quality standards, procedures, and regulations

Identify areas for improvement and provide recommendations to address deficiencies

Maintain accurate and up-to-date documentation related to quality management activities, including audit reports, corrective actions, and compliance records

Ensure documentation meets regulatory requirements and is easily accessible for review and reference

Analyze quality data and performance metrics to identify trends, root causes of issues, and opportunities for process improvement

Collaborate with cross-functional teams to implement corrective and preventive actions to address quality-related issues

Provide training and support to employees on quality management principles, procedures, and best practices

Promote a culture of quality and continuous improvement throughout the organization

Evaluate supplier performance and quality of products and services to ensure they meet DSV's standards and requirements

Establish and maintain supplier quality agreements and performance metrics

Monitor customer feedback and complaints related to quality issues and work with relevant teams to address customer concerns and improve satisfaction levels

Implement customer-focused quality initiatives to enhance service quality and exceed customer expectations

Stay informed about relevant industry regulations, standards, and best practices related to quality management and transportation logistics

Ensure compliance with regulatory requirements and standards, such as ISO, FDA, and customs regulations

Qualification

Quality management systemsConduct auditsCorrective action plansAnalytical skillsQuality management certificationMicrosoft Office proficiencyQuality management softwareFluent in EnglishCommunication skillsTeamworkOrganizational skillsTime management