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OnPay · 1 month ago

IT Systems and Security Administrator

Atlanta, GA

Full-time

Onsite

Entry Level

$85K/yr - $90K/yr

1+ years exp

OnPay is a fast-growing software company headquartered in Atlanta, offering a modern cloud-based payroll, HR, and benefits solution for small to midsize businesses. The IT Systems Administrator will provide day-to-day technology support, manage hardware and software, and assist with user account processes to ensure smooth operations for both in-office and remote teams.

Bookkeeping and PayrollEmployee BenefitsFinancial ServicesFinTechHuman ResourcesSaaSSoftware

Growth Opportunities

Responsibilities

Provide hands-on support for team members in the office and remote staff (hardware, software, connectivity, and account access)

Set up, configure, and troubleshoot devices such as laptops, printers, and video meeting hardware

Assist with user account setup, onboarding, and offboarding processes

Manage procurement of hardware, software, and IT supplies

Maintain accurate inventory of company hardware and software licenses

Troubleshoot common IT issues such as connectivity, printing, application access, and account lockouts

Ship, receive, and repurpose/recycle IT equipment for remote and in-office team members

Continuously analyze the current processes, technologies, and vendors to identify areas for improvement

Guides users through diagnostic and troubleshooting processes, which may include the use of diagnostic tools and software and/or following verbal instructions

Document IT processes, troubleshooting steps, and common issues in an easy-to-follow format

Collaborates with colleagues to research and resolve problems

Stay current on IT best practices and basic security awareness

Performs other related duties as assigned

Qualification

IT support experienceTroubleshooting skillsDevice management servicesWindowsMacOSMicrosoft 365Google WorkspaceCustomer service skillsAnalytical skillsSelf-disciplineOrganizational skills