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Educational Federal Credit Union · 1 month ago

Mortgage Operations Support Specialist

Miami, FL

Full-time

Onsite

New Grad, Entry Level

Educational Federal Credit Union is a financial institution focused on providing support to its members. The Mortgage Operations Support Specialist provides administrative support to the mortgage department, assisting members with inquiries and maintaining customer files.

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Responsibilities

Answer and route incoming calls, emails, and messages related to mortgage loans services

Assist members with residential and equity inquiries related to servicing issues

Assist members with basic home loan inquiries, providing general information about mortgage products, application processes, and required documentation

Process payoffs of equity loans

Assist with department walk-ins, scheduling appointments, answering calls, mailing and scanning of documents

Assist Branch personnel with equity applications as needed

Respond to member inquiries regarding process for obtaining Credit Union endorsement on loss draft checks

Prepare Satisfaction of Mortgage(s) on paid off equity loans and lines

Escrow Review of 1st lien equity loans and lines for payment of taxes done on quarterly basis

Issue payoff statements on equity loans and lines as requested

Process CPI (force placed insurance)

Review monthly MIS invoice report and issue payment

Process Symitar account number changes

Monthly equity reports

Equity loan and line payment change agreements

Handle disbursement of loss draft insurance proceeds

Forward required payoff documentation to Cenlar on residential loans

Follow up on recorded mortgage on equity loans and lines and reviews for potential intervening liens

Follow up regarding receipt of final title policy for residential loans, place in permanent file

Follow up regarding receipt of recorded mortgage for residential loans, place in permanent file

Performs other duties as assigned by management

Qualification

Customer serviceMortgage processingAdministrative supportDocument managementCommunication skills

Required

Provides administrative support to the mortgage department

Adept at maintaining customer files

Has great customer service abilities

Maintains the professional image of the Credit Union to callers and visitors