Amazon · 1 month ago
Principal WW GTM Specialist, Amazon Connect, Customer Experience
Santa Clara, California, USA
Full-time
Onsite
Senior Level, Lead/Staff
$158K/yr - $262K/yr
7+ years expAmazon is a leader in cloud computing and is seeking a Principal WW GTM Specialist for Amazon Connect. This role involves creating go-to-market strategies for AI-driven customer experience solutions and collaborating across teams to drive business growth.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Create the GTM strategy for Amazon Connect's AI-driven omnichannel solution
Own strategic initiatives that contribute to our global go to market plan. Measure and report on how owned initiatives impact the business
Work with GTM specialists, sellers, partner teams, and service team to develop scalable sales plays to drive toward growth targets
Determine and iterate on internal and partner led routes to market
Work closely with the service team to influence roadmap priorities and help bring new AI features to market
Partner with product managers and sales to identify, replicate, and scale successful sales campaigns for new and existing services
Develop assets and content to enable global sales organization to execute sales playbooks
Work closely with sellers, solutions architects, and partners to understand blockers to growth for the Connect omnichannel solution
Maintain a reporting cadence to the cross functional team to escalate issues, address blockers, communicate changes, and iterate on strategy
Qualification
Required
7+ years of working with Business Application Technologies, including, but not limited to End User Compute (EUC), Supply Chain, Contact Center as a Service, Consumer Data Applications, Encrypted Communications, and/or Communication Developer Services experience
Experience developing strategies that influence leadership decisions at the organizational level
7+ years of developing, negotiating and executing business agreements experience
7+ years of professional or military experience
Bachelor's degree
Preferred
Experience selling to Fortune 1000 or Global 2000 organizations
Benefits
Equity
Sign-on payments
Full range of medical, financial, and/or other benefits
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
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2026-01-09
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