Separators · 1 month ago
Field Service Technician - Western New York
United States
Full-time
Remote
New Grad, Entry Level
$30/hr - $33/hrSeparators is North America’s leading independent provider specializing in the service, repair, and remanufacturing of centrifuge equipment. The Field Service Technician role focuses on providing maximum repair service and support to customers while ensuring safety and customer satisfaction.
IndustrialMachinery ManufacturingManufacturing
Responsibilities
Perform scheduled centrifuge maintenance and repair work in our customer’s plants
Always work in safest possible manner and adhere to company and customer safety rules
Arrive to service jobs on time, dressed appropriately, ready to work
Obtain customer approval for major parts not included in original quote and confirm in report
Identify process/operating issues and recommend solutions
Provide in-plant product/process technical support, troubleshooting, and training
Provide feedback/recommendations on customer opportunities (parts, service, and equipment)
Recommend to customers parts to buy/stock
Account for, pack up, and arrange for return of all unused parts
Follow up the day after service to ensure equipment is running properly
Produce complete, accurate and timely service reports and obtain customer’s signature
Flexibility to extend site visits based on customer need is a must
Prepare in advance for service jobs:
Review previous service reports
Review provided Bill of Materials and check for accuracy
Locate and review pertinent manuals
Schedule work and any changes through centralized service scheduler
Work with the customer directly to confirm schedule and any special requirements
Schedule all travel arrangements or work through travel agency while adhering to company policy
Communicate within the Separators team and be available to take after-hours (internal and customer) calls
Provide telephone technical support for customers
Develop and maintain an understanding of our automation/controls
Collaborate with service and other team members to provide an exemplary customer experience
When required/requested, provide support to Separators, Inc. shop
Develop and maintain positive customer relationships to facilitate repeat business
Always represent Separators, Inc. in a professional and courteous manner
Qualification
Required
High school Diploma
Strong mechanical aptitude; Extensive experience with hand tools
Strong problem-solving skills
Persistence and reliability to safely work until the job is completed
Good written and verbal communication skills
Courteous with customers
Basic computer skills
Able to lift 50+ lbs. routinely
Work in prone/kneeling position for periods of time
Physical ability to safely perform labor and travel
Ability to travel extensively (up to 75%)
Available after hours, weekend and holidays
Available to regularly work 1-2 weekends per month
Ability to be onsite for up to 5 days at a time; Potential to be onsite for up to 8 days at a time for 1-2 projects per year
Preferred
Post high school trade/technical school a plus
Benefits
Health Insurance with Health Savings Account (if eligible)
Dental/Vision Insurance
Life/Disability Insurance
401(k) with employer match
Paid Vacation/Sick Time
Paid Holidays
Employee Assistance Program
Wellness Program
Company
Separators
Separators specializes in the remanufacturing of Alfa Laval, Tetra Pak, and Westfalia centrifuge equipment for a wide range of industries.
Founded in 1985
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Stephen Dohm
President and CEO
Company data provided by crunchbase