Strategy & Operations Analyst, Customer Success jobs in United States
cer-icon
Apply on Employer Site
company-logo

Stripe · 7 hours ago

Strategy & Operations Analyst, Customer Success

positionChicago, IL
timeFull-time
remoteHybrid
seniorityMid, Senior Level
money$115K/yr - $173K/yr
date5+ years exp

Stripe is a financial infrastructure platform for businesses, aiming to increase the GDP of the internet. The Strategy & Operations Analyst, Customer Success role focuses on building operational foundations, analyzing performance, and driving process improvements to enhance productivity and revenue goals.

FinanceFinTechMobile PaymentsSaaS
check
Comp. & Benefits
check
H1B Sponsor Likelynote

Responsibilities

Work cross-functionally to analyze and troubleshoot system challenges
Conduct analysis and investigation of system operations and workflow management
Develop reports and dashboards to meet key reporting requirements
Oversee the management of CSM territories
Enhance business processes through data-driven decision-making
Define and monitor annual and quarterly OKRs
Prepare materials for QBRs and other leadership meetings

Qualification

Data AnalyticsSQLDashboard creationTableauSFDC report developmentComfortable with ambiguityClear communicationSelf-starter

Required

5-6 years of operations experience in a software solutions or technology company
3+ years working with a GTM or Sales organization
Data Analytics (SQL, creating/running complex queries and building dashboards)
Business and operational SLA reporting
Communicate clearly, proactively, and concisely
Self-starter and comfortable dealing with ambiguity

Preferred

Tableau or SFDC report development experience
Experience as a User and Report developer in SFDC

Benefits

Equity
Company bonus or sales commissions/bonuses
401(k) plan
Medical, dental, and vision benefits
Wellness stipends

Company

Stripe

twittertwittertwitter
Glassdoor3.6
company-logo
Stripe is an API technology company that provides online payment processing and commerce solutions for Internet businesses.
dateFounded in 2010
location
South San Francisco, California, USA
people-size5001-10000 employees
web-link
https://stripe.com

H1B Sponsorship

Stripe has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (219)
2024 (283)
2023 (141)
2022 (379)
2021 (276)
2020 (111)

Funding

Current Stage
Late Stage
Total Funding
$9.44B
Key Investors
Tiger Global ManagementThrive CapitalFounders Fund
2025-02-27Secondary Market
2024-04-12Secondary Market· $694.16M
2024-03-01Series Unknown

Leadership Team

leader-logo
David Singleton
CTO
linkedin
leader-logo
Steffan Tomlinson
CFO
linkedin

Recent News

crnasia.com
Sleekflow’s unified approach to conversational AI
2025-12-30
PYMNTS.com
Stablecoins Became Useful in 2025, Can They Become Ubiquitous in 2026?
2025-12-30
Deli Market News
Instacart App Launches in OpenAI ChatGPT - First Company to Offer New Instant Checkout App Experience; Anirban Kundu and Nick Turley Comment
2025-12-30
Company data provided by crunchbase