IDEA Public Schools · 4 weeks ago
Campus Computer Technician - IDEA Henry (Immediate Opening)
Midland, TX
Part-time
Onsite
Entry Level
$23/hr - $29/hr
2+ years expIDEA Public Schools is a multi-state network of tuition-free, Pre-K-12 public charter schools committed to ensuring that every child can go to college. The Campus Computer Technician will facilitate technology operations and provide technical support to campus staff, focusing on the maintenance of technology equipment and assisting with various campus technology projects and initiatives.
CommunitiesEducationNon Profit
Responsibilities
Work with and report to APO on campus technology requests
Communicate with all clients within 24 hours about repairs
Partner up with Helpdesk manager on reporting to identify and track goals and trends
Complete standard tickets on time and follow up with customers
Encourage a Helpdesk creation culture on campus while maintaining great customer service and support
Offer technology quotes and solutions for assigned campuses
Ensure every ticket completed is bookended with communication with customer
Educate end users after a job is complete to further knowledge and best practices
Check back with customer to ensure reliability after service
Outline and schedule major tasks and milestones to track progress at each site
Coordinate with campus and central office stakeholders to ensure all dependencies are managed to proper execution
Escalate major and minor risks to relevant actors
Lead Information Security and Privacy practices at the campuses
Build a strong security culture at each campus through risk management, education, and deterrence
Practice and share best practice around proper use of technology
Initiate incidence reporting with campus leadership and HQ personnel to manage all security breaches
Work with HQ and APOs to develop and communicate plans and statuses on monthly HQ projects including Inventory, cleanups, setups, maintenance, computer pickup and BOY
Manage time between tasks and projects and collaborate with APOs, Key Stake Holders and Regional Lead Tech
Qualification
Required
High School Diploma
Two years of technical support experience
Knowledge of computer hardware and software applications
Ability to analyze and resolve computer hardware and software problems
Knowledge of technologies available for use in instructional setting
Ability to repair computer and technology equipment
Strong organizational, communication, and interpersonal skills
Preferred
Bachelor's Degree
Benefits
Paid Family Leave: Eligible staff may receive up to 8 weeks of paid leave for the birth or adoption of a child, based on their tenure with the organization and caregiver designation.
Tuition Reimbursement: Staff members may apply for up to 50% of tuition paid toward a qualifying degree program, up to $5,250 maximum per year subject to manager discretion and budget availability.
Employer-Paid Mental/Behavioral Health: 5 face-to-face counseling sessions within a year, unlimited 24/7 telephonic counseling, and other work-life services available at no cost.
Other benefits include dental and vision plans, disability, life insurance, parenting benefits, generous vacation time, referral bonuses and professional development.
IDEA may offer a relocation allowance to defray the cost of moving for this role, if applicable.
Company
IDEA Public Schools
IDEA Public Schools believes that each child can go to college.
10001+ employees
H1B Sponsorship
IDEA Public Schools has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (4)
2021 (3)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$3.9MKey Investors
U.S. Department of Education
2017-11-01Grant· $3.9M
Leadership Team
Alejandra Loya
Chief of Staff to CEO & Superintendent
Tarah Burris
Sr. Vice President Partnerships, Persistence, and Completion at IDEA Public Schools
Company data provided by crunchbase