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Pulte Mortgage · 2 hours ago

Mortgage Branch Manager (Pulte Mortgage)

West Palm Beach, FL

Full-time

Onsite

Mid, Senior Level

3+ years exp

Pulte Mortgage is a subsidiary of PulteGroup, dedicated to helping families achieve homeownership through innovative lending solutions. The Mortgage Branch Manager will lead a team, develop effective mortgage strategies, and ensure high productivity and customer satisfaction within a mortgage branch environment.

FinanceFinancial ServicesLending

Hiring Manager

Kristen Cavet LeJeune, PHR, SHRM-CP

Responsibilities

Responsible for effectively leading a full team by overseeing all aspects of hiring, performance management, employee development, and mentorship to ensure high productivity and optimal staff engagement in a mortgage branch environment

Responsible for all training of sales professionals on the benefits of Pulte Mortgage including but not limited to the expanded customer inquiry tools, online application process and post application tools for tracking customer status during the escrow period

Proactively pursues and secures signups for Pulte Mortgage at point of sale

Actively participates with builder in Homebuyer and/or Realtor events designed to generate community interest

Sets standards for customer service in conjunction with local homebuilding management and achieve targeted customer satisfaction rating goals

Ensures the team achieves expected outcomes and effectively manages challenges as they occur

Attends all community and leadership meetings as a member of the Division Senior Operating team

Serves as a liaison between various builder and mortgage functions to efficiently manage Division's backlog

Ensures timely subdivision approval

Must meet or exceed business plan goals

Manages branch financial performance

Performs other duties as assigned

Ensures appropriate staffing to meet department needs

Utilizes recruiting and selection tools/processes to build organizational talent

Delegates work according to employee’s abilities and skills

Evaluates employee’s performance and plans for compensation actions in accordance with that performance

Provides developmental opportunities through identification of internal and external training opportunities

Creates opportunities for employee growth

Provides continuous coaching with regard to functional and leadership standards (technical skills and behaviors)

Qualification

Mortgage lending processesTeam managementLeadership experienceBuilder affiliate experienceMicrosoft Office SuitePerformance evaluationCoachingContinuous learning cultureCommunication skillsMentorshipCollaboration skills

Required

Minimum High School diploma or equivalent

Must be able to obtain and maintain mortgage licenses in multiple states

Minimum of 3-5 years prior leadership experience

Minimum 2-3 years prior mortgage banking industry experience

Valid Driver's License as driving is an essential function of this position

Ability to communicate actionable and valuable information to various dependent parties at different levels of the organization in a clear, effective, and professional manner

Experience in team management and leadership, with a focus on professional development and growth

Effective understanding of mortgage lending processes, regulations, and industry trends

Demonstrated ability to drive results and achieve operational excellence

Ability to proficiently collaborate with diverse leadership teams spanning different functions

Ability to implement effective hiring processes and strategies to attract top talent and meet staffing needs

Experience in conducting regular performance evaluations, providing constructive feedback and actionable insights

Experience in identifying individual and team development needs and implementation of tailored development plans to support career growth

Experience in growing a culture of continuous learning and professional development through mentorship, coaching, and learning initiatives

Experience in driving a collaborative work environment where team members are encouraged to participate in team-building activities, recognizing and celebrating individual and collective achievements

Proficiency in Microsoft Office Suite required