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Hyatt Centric · 4 hours ago

Commercial Services Analyst

Atlanta, GA

Full-time

Onsite

New Grad, Entry Level

Hyatt Centric Midtown Atlanta is focused on providing efficient service and meaningful experiences to its guests. The Commercial Analyst supports the hotel's commercial strategy by overseeing analytics, reservation operations, and sales administration functions that optimize revenue performance.

Hospitality

Responsibilities

Produce reporting and insights that support pricing, inventory strategy, demand forecasting, and market share growth

Oversee daily reservations operations, ensuring accurate room bookings, optimal inventory management, and monitor pickup and wash trends

Manage individual and group reservations, including block maintenance, cutoff management, and billing accuracy

Ensure accurate and timely processing of sales inquiries and leads, including deployment and data entry

Build and assign group bookings from daily leads

Verify contracts, concessions, SOX documentation, approvals, and turnover details

Prepare group resumes in coordination with Event Planning

Support sales managers with administrative tasks, presentations, site visit announcements and amenity requests

Maintain data integrity and operational effectiveness across commercial systems, including IDeaS G3 RMS, SynXis/Reserve, Opera PMS, and Envision S&C

Provide insights that support front-office revenue initiatives such as upsell programs and sell-out management

Foster strong cross-department communication to support seamless execution of group business and guest experience standards

Engage with guests, clients, and travel partners as needed, representing Hyatt and the hotel with professionalism and ensuring a positive and memorable impression

Qualification

Revenue Management SystemsProperty Management SystemsSalesCatering SystemsBusiness Intelligence toolsFinancial statements knowledgeMicrosoft OfficeHotel experienceSoft skills

Required

Technical proficiency in managing information systems related to commercial functions, including Hotel Industry Revenue Management Systems, Central Reservation Systems, Property Management Systems, Sales and Catering Systems, and various Business Intelligence tools

Working knowledge of financial statements and competitive intelligence tools

Intermediate skill level in Microsoft Office (Excel, Word, PowerPoint) and comfort with AI tools such as Copilot or ChatGPT

High School Diploma or equivalent required