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National Debt Relief, LLC · 1 day ago

Debt Negotiator (Creditor Escalations)

United States

Full-time

Remote

New Grad, Entry Level

$41K/yr - $80K/yr

National Debt Relief, LLC is a leading debt settlement organization that helps clients regain control of their financial futures. The Debt Negotiator (Creditor Escalations) role involves negotiating with creditors and law firms to secure favorable settlements for clients, managing client files, and maintaining a high volume of communication to facilitate debt resolution.

CreditFinancial ServicesLegalPersonal Finance

Growth Opportunities

Responsibilities

Negotiate client debts to completion by communicating client hardships, reviewing client savings to determine funds necessary to complete settlements, and obtaining a settlement that will halt legal action

Establish and maintain contact relationships with law firms

Analyze client portfolios to determine the best strategy to help clients achieve financial freedom as quickly as possible

Review client's banking account to determine funds necessary and available to execute the program

Responsible for achieving monthly KPIs set by management

Gather and submit required legal documentation for approval and payment of accounts

Liaise with law firms for client account data and document exchanges

Work with attorneys and paralegals to resolve accounts where the collection effort has been escalated to a law firm

Communicate with creditors via phone or email to get up-to-date information, including litigation information in service to provide client debt relief

Work with other members of the team to ensure efficient process

Manage confidential information/documents with a high level of discretion

Perform other duties as directed by manager(s)

Qualification

Analytical mindsetCRM platform (Salesforce)NegotiationCommunication skillsOrganizational skillsMulti-taskingProfessionalismHigh energyPunctualityTeam-oriented

Required

Analytical mindset with a strong business acumen, professionalism, and communication skills

High energy, competitive, articulate, passionate, and motivated to provide best in class service for clients

Desire to work in a collaborative, team-oriented environment

Multi-tasker with great organizational skills

Ability to easily build rapport with clients and creditors

Computer competency and ability to work with a computer

Prioritize multiple tasks and projects simultaneously

Exceptional written and verbal communication skills

Punctuality expected, ready to report to work on a consistent basis

Attain and maintain high performance expectations on a monthly basis

Work in a fast-paced, high-volume setting

Use and navigate multiple computer systems with exceptional multi-tasking skills

Remain calm and professional during difficult discussions

Take constructive feedback

Available for full-time position, overtime eligible if classified non-exempt

Preferred

Bachelor's degree preferred, or relevant work experience

Experience working in a metrics based/goals driven environment preferred

Prior experience using a CRM platform (Salesforce preferred)

Benefits

Generous Medical, Dental, and Vision Benefits

401(k) with Company Match

Paid Holidays, Volunteer Time Off, Sick Days, and Vacation

12 weeks Paid Parental Leave

Pre-tax Transit Benefits

No-Cost Life Insurance Benefits

Voluntary Benefits Options

ASPCA Pet Health Insurance Discount

Access to your earned wages at any time before payday

Company

National Debt Relief, LLC

Glassdoor3.9

National Debt Relief, a certified Great Place to Work®, was founded with the goal of helping an expanding number of consumers deal with overwhelming debt.

Founded in 2009