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First American · 1 month ago

Operations Manager (Onsite)

USA, Texas, Irving

Full-time

Onsite

Mid, Senior Level

$75K/yr - $100K/yr

5+ years exp

First American is a company that provides solutions to originate, close, and service quality loans. The Operations Manager will provide operational leadership and support to the Default team, focusing on execution, compliance, and continuous improvement.

Financial ServicesInsuranceProperty InsuranceReal EstateReal Estate Investment

Responsibilities

Manages and sets priorities of the daily operations of a large functional area or department, and provides operational guidance to the Default team

Manages a group of professionals (typically skilled exempt and non-exempt level employees) who have responsibility for operations and project outcomes. Provides direct and indirect supervision of teams

Collaborates closely with the Default team to support workflow execution, compliance, and process optimization

Contributes to project reviews and approves detailed designs and cost estimates for projects

Participates in long-range departmental planning and provides input to operational decisions and to clarify or modify project plans, and/or schedule requirements

Writes and conducts employee performance reviews and provides ongoing performance feedback through coaching. Makes hiring and compensation recommendations. May get input from Senior Management/Executive Management

Qualification

Operational leadershipProject managementTeam managementBusiness acumenPerformance managementCustomer serviceCommunication skillsCollaboration

Required

Bachelor's degree or equivalent combination of education and experience

5-7 years of directly related experience

3-5 years demonstrated experience in a supervisory or management role

Demonstrated success establishing, leading and maintaining effective working relationships at the Middle Management level

Successful track record designing, developing, and executing complex projects in area of functional expertise

Ability to establish and maintain effective working relationships at the Management level across functional groups and business units

Adeptness to influence the thinking of, or gain acceptance from, others in sensitive situations, using influence and preventing damage to the relationships

Strong capacity to communicate the function's vision and the department's direction and set aligned goals

Provides resources and creates systems to measure results

Familiar with competitor, financial and industry dynamics

Actively recruits, retains and develops talent and holds employees accountable for results

Leads change, manages conflict and fosters collaboration

Drives and models customer loyalty, manages customer expectations, solicits customer feedback and ensures commitments are met

Provides others with reliable information and delivers informative and persuasive presentations

Uses good listening skills and negotiates effectively

Collaboratively engages with leaders to create, identify, and implement solutions to further effectiveness of the business

High level of business acumen, strategic agility, ability to develop others, and influence change