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ArcBest · 5 hours ago

Account Manager I - ArcBest

Phoenix, AZ

Full-time

Onsite

New Grad, Entry Level

ArcBest is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. The Account Manager I is responsible for growing and maintaining profitable business by selling and marketing ArcBest solutions and services to current and prospective customers.

AutomotiveInformation TechnologyRailroadSoftwareTransportation

Responsibilities

Make sales calls and presentations to customers of all sizes

Manage business relationships and entertain customers

Work in a team setting to accomplish goals

Create service solutions for customers' unique business problems, and initiate pricing

Identify customer challenges; develop and implement solutions to create opportunities

Complete itinerary and call report as required by Company guidelines and IRS regulations

Assist in collection process and cargo claim prevention, as needed

Maintain a positive, customer-focused attitude in a highly intense environment

Negotiate service requirements and prices; establish service packages

Maintain accurate territory account information in ArcBest database

Conduct calls and face-to-face meetings with customers

Obtain and develop new accounts utilizing Company techniques and methods

Conduct and receive phone calls and emails to identify opportunities, solve problems, build relationships, secure profitable business, and increase market share

Collaborate with customers, front-line management, and various ArcBest departments

Interact with all employees and customers in a professional and courteous manner

Monitor the Company's industry competitors, new products, and market conditions to understand a customer's specific needs

Develop sales strategies and a comprehensive understanding of customers' business models

Complete monthly sales audit reports and expense reports, as company guidelines require

Aggressively pursue customers using networking, social media, customer referrals, etc

Maintain and grow expertise of ArcBest service offerings

Exhibit excellent customer service

Other duties and projects, as assigned

Qualification

Transportation industry experienceSales strategiesCustomer relationship managementMicrosoft Office SuiteNegotiatingCross-SellingPerseveranceFollow-ThroughSales ClosingAgreementsAddressing Customer NeedsProblem Solving