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Chase · 6 months ago

Private Bank Digital, Content Design Strategist, Vice President

390 Madison Ave, New York, NY, 10017, US

Full-time

Onsite

Mid, Senior Level

$133K/yr - $190K/yr

6+ years exp

Chase is a premier global private bank, and they are seeking a Content Design Strategist to define their digital voice. In this pivotal role, the strategist will craft the tone, voice, and UX writing for new digital experiences while collaborating with cross-functional teams to enhance client engagement and satisfaction.

BankingFinancial Services

Responsibilities

Establish and refine the tone, voice, and UX writing guidelines for our authenticated client and prospect experiences, driving innovation and excellence in every word

Create, document, and maintain content standards, messaging frameworks, and UX copy that set the benchmark for our brand

Lead the UX writing of new and existing digital experiences, ensuring best practices are adhered to, driving consistency, quality, accessibility and impact across our platforms

Collaborate closely with product designers, engineers, and cross-functional partners to bring new experiences to life and ensure seamless integration of content strategy

Advocate for clarity, consistency, accessibility, and inclusive language, ensuring every product delivers an exceptional user experience

Present and articulate content decisions to cross-functional teams and leadership, sharing your creative vision and rationale

Gather feedback from users and stakeholders to inform ongoing improvements and keep our content strategy evolving

Set the bar for content quality, usability, and accessibility in every message and interaction

Ensure all content complies with legal and regulatory requirements

Understand the complexities of localizing content for a global audience

Stay current with industry trends, tools, and best practices in content strategy, UX writing, and digital communication

Contribute to a culture of learning, mentorship, and content excellence within the organization

Qualification

UX writingContent designDigital content creationFigmaAccessibilityInclusive designLocalizationStakeholder relationshipsFinancial services knowledgeInterpersonal skillsEmotional intelligenceAttention to detail

Required

6+ years of experience in digital content creation, with a focus on UX writing, content design, and copywriting, including leadership roles in managing large-scale content projects

A bachelor's degree in English, Communications, Design, Business, Marketing, Finance, or a related field. Equivalent relevant experience will also be considered

Proven excellence in writing, editing, and communication skills, with a strategic approach and attention to detail

Ability to synthesize complex, interdependent, and sometimes competing needs into cohesive content solutions for data-dense, high-touch experiences

Strong skills in crafting tone, voice, and messaging for enterprise platforms, with specific experience in developing content guidelines from the ground up

Familiarity with Figma and other design tools with a track record of integrating these tools into content initiatives

Experience with accessibility, inclusive design, and localization, demonstrating a commitment to creating content that meets diverse user needs globally

Ability to drive alignment across cross-functional teams and leadership

Exceptional interpersonal skills and emotional intelligence for fostering stakeholder relationships and navigating dynamics of a large team

A strong understanding of the financial services and the investments industry, or the ability to learn and master this area. Ideally additional experience in the luxury space or writing content for high-net-worth individuals

Portfolio is required and should be linked out from resume