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Catholic Charities Serving Central Washington · 12 hours ago

Case Manager Lead - Crisis Services

Wenatchee, WA

Full-time

Onsite

Mid, Senior Level

$30/hr - $36/hr

2+ years exp

Catholic Charities Serving Central Washington is seeking a Case Manager Lead for their Crisis Services team. This role involves providing crisis intervention, case management, and team leadership to ensure high-quality services for individuals and families in need.

CharityCommunitiesNon ProfitReligion

Responsibilities

Provides crisis intervention, stabilization, and case management services to clients out in the community or at a Catholic Charities clinic location

Assists clients with skill-building and supports such as activities of daily living, psychosocial support, transportation, obtaining or maintaining housing, applying for benefits, and referrals to or assistance accessing other community resources

Coordinates treatment with and initiates referrals to other providers as appropriate

Completes progress notes and other required documentation within the required timeframe

Provides ongoing training, guidance, and field-based coaching to staff on the assigned Crisis Services team to ensure exceptional care is provided timely and efficiently

Fosters teamwork, cooperation, and respectful communication between team members to develop a strong, thriving, positive, and effective team

Facilitates team meetings and client staffings as needed

Manages team schedules to ensure adequate 24-hour staff coverage and reviews timecards

Models outstanding client care and guides team members to engage families in the therapeutic process and connect families with formal and informal community resources

Ensures that team members adhere to established procedures around clinical documentation

Leads efforts to promote a culture of privacy and security of Protected Health Information within a HIPAA covered organization, including educating staff on their responsibilities

Collaborates with the Crisis Lead Manager to provide input on performance reviews and address performance concerns

Qualification

Crisis intervention servicesCase managementLeadership skillsCultural competencyBehavioral health knowledgeCommunication skillsBachelor’s degreeRegistered Agency Affiliated CounselorSelf-motivated

Required

Bachelor's degree in social work, psychology, or related field required

Two years of experience providing case management or direct support services required

Registered Agency Affiliated Counselor (RAAC) credential with the Washington State Department of Health

Valid Washington State driver's license and minimum required liability insurance

Must be deemed insurable as determined by Catholic Charities' liability insurance provider

This position normally requires the physical demands of standing, walking, bending, lifting or performing other work requiring low physical exertion, talking, and hearing on a regular basis to perform the job requirements. These physical demands are required up to 80% of the time

Position also requires ability to drive with adequate vision and skill

Preferred

Experience providing crisis intervention services preferred

Familiarity with the unique treatment needs of individuals in acute behavioral health distress, including youth-specific risk factors and interventions if assigned to the Youth Mobile Crisis Intervention team

Self-motivated with strong leadership and communication skills

Demonstrates cultural competency and operates from a strength-based, solution-focused perspective in interactions with clients, coworkers, and community partners

Benefits

13 paid holidays, 12 days of vacation, 12 days of sick leave per year

Health insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic Charities

Retirement 403(b) Plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employment

Basic Life Insurance paid 100% by Catholic Charities

Flexible Spending Account eligibility following 6 months of employment

Education Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employment

Additional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long term disability, accident, and ID theft

Employee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing tools

Annual longevity awards begin at 5 years of employment