Recovery Centers of America · 1 day ago
Admissions Coordinator
Danvers, MA
Full-time
Onsite
Entry, Mid Level
$24.50/hr - $24.50/hr
1+ years expRecovery Centers of America is dedicated to helping individuals begin their journey to recovery. As an Admissions Coordinator, you will guide patients and their families through the intake process, ensuring they receive the appropriate care and support needed from the moment they arrive.
Addiction TreatmentHealth CareMedicalPharmaceutical
Responsibilities
Provide comprehensive orientation to patients upon admission, ensuring all required documentation and electronic intake data are completed accurately
Verify financial eligibility and ensure all financial setup processes are completed prior to program entry
Respond promptly to patient needs, maintain departmental records, and ensure fair and efficient distribution of patients to physicians
Complete telephone and in-person pre-admission assessments, gathering clinical, medical, and psychosocial information
Serve as a primary point of contact for referral sources, potential patients, and families—coordinating the referral and intake process from first call through admission
Determine appropriate levels of care based on assessment criteria and communicate recommendations clearly
Maintain frequent communication with referral partners, families, patients, and treatment teams to support continuity of care
Collect and analyze departmental data related to admissions performance indicators
Conduct admission searches, safety searches, and assist with securing and inventorying patient belongings
Support counselors and senior program staff in crisis intervention situations as needed
Contribute to a safe, supportive, and patient-centered admissions environment
Qualification
Required
Bachelor's degree in Psychology or a related field; OR
Associate degree with at least 1 year of relevant experience; OR
High school diploma with at least 2 years of experience in admissions or a related role
Strong verbal and written communication skills, including the ability to gather sensitive clinical information with empathy
Excellent interpersonal skills and the ability to build rapport quickly with patients, families, and referral partners
Strong decision-making skills, using available information to determine appropriate care pathways
Outstanding customer service mindset with the ability to de-escalate, support, and guide individuals in crisis
High attention to detail, accuracy, and the ability to thrive in a fast-paced environment
Strong organization, time management, and multitasking abilities
Preferred
Experience in behavioral health or substance use treatment admissions strongly preferred
Working knowledge of HIPAA standards and confidentiality practices
Proficiency in Microsoft Office and comfort using electronic health record (EHR) systems
Benefits
Competitive compensation
Comprehensive benefits packages (medical, dental, vision, 401(k))
A supportive, inclusive, recovery-friendly workplace
Opportunities for ongoing training, professional development, and career advancement
Company
Recovery Centers of America
Recovery Centers of America is fundamentally transforming the treatment of addiction and the capabilities of those in recovery
Founded in 2014King Of Prussia, Pennsylvania, USA
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$331.5MKey Investors
Deerfield
2016-11-15Private Equity· $100M
2015-12-16Private Equity· $231.5M
Leadership Team
Michelle K. Kalz
Chief Growth Officer
Recent News
Behavioral Health Business
2025-12-12
2025-11-08
Company data provided by crunchbase