Johnson Financial Group ยท 10 hours ago
Consumer Special Asset Specialist
Racine, WI
Full-time
Hybrid
New Grad, Entry LevelJohnson Financial Group (JFG) has an exciting opportunity to join our Consumer Special Assets team responsible for initiating and pursuing collection of delinquent loans. The role involves communicating with borrowers about loss mitigation options and ensuring compliance with relevant laws and regulations.
Financial ServicesInsuranceLocal Business
Responsibilities
Responsible for collection communication activity on all consumer loans, with an emphasis on placing outbound telephone calls to assist borrowers in transitioning back to performing loan status
Responsible for clearly communicating available loss mitigation options/statuses to borrowers
Performs skip-trace process on borrowers without viable contact avenues
Work with Retail and Mortgage operations to research and correct payment-processing errors to resolve delinquency
Ensure all accounts are serviced within the policies and procedures of the Bank and Department while maintaining compliance with FDCPA, Wisconsin Consumer Act and all state and federal laws/regulatory guidelines
Qualification
Required
Possesses a positive telephone presence ensuring a pleasant client interaction
Ability to handle multiple tasks, while meeting deadlines and maintaining quality levels
Demonstrates flexibility in responding to changes in assignment and job responsibility in a dynamic environment
Ability to consistently demonstrate high quality decision making, keen problem solving and analysis skills
Attention to detail and the ability to meet deadlines
Strong PC skills required including working knowledge of Microsoft Office Word and Excel
High School diploma or equivalent
Preferred
Knowledge of Freddie Mac and/or Fannie Mae servicing guidelines
Strong working knowledge of the operating system
Advanced education/certification
Benefits
Eligible for our company profit sharing bonus.
As a birthday present, enjoy your birthday off - paid!
Company
Johnson Financial Group
Johnson Financial Group is a provider of banking, wealth, and insurance products and services in Wisconsin and Arizona.
Founded in 1970
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dominic Ceci
Chief Investment Officer
Jeff Pierce
EVP, President of Wealth
Recent News
BizTimes Milwaukee
2025-09-12
2025-09-02
Company data provided by crunchbase