Vanguard University of Southern California ยท 1 month ago
Assistant Director of Housing Operations
Costa Mesa, CA
Full-time
Onsite
Entry, Mid Level
$70K/yr - $72K/yr
2+ years expVanguard University of Southern California is seeking an Assistant Director of Housing Operations to support the objectives of Student Development Operations and Auxiliary Services. The role involves overseeing housing and meal plan services, managing billing processes, and collaborating with various departments to maintain housing facilities and enhance student satisfaction.
Higher Education
Responsibilities
Oversee housing assignments, roommate matching, meal plan selections, housing publications, and exemption requests in coordination with the Director of Operations for Student Development
Manage accurate billing procedures for housing, meal plans, and room damage charges
Maintain and update StarRez Housing software, including housing applications, reports, room inspections, and meal plans. Serve as the system's super-user
Develop and update housing policies, ensuring accurate information in the student handbook, housing publications, and university websites
Collaborate with Residence Life, Facility Services, Auxiliary Services, and Campus Operations to maintain residence facilities, furniture, and equipment, including long-term maintenance and renovation planning
Oversee the standardization of residence hall furniture and room setups in partnership with appropriate departments
Facilitate housing check-ins and check-outs, provide training to Resident Assistants, and coordinate early arrivals for special groups
Act as a liaison between Residence Life, Facilities, and Auxiliary Services, submitting and tracking maintenance, housekeeping, and enhancement requests
Oversee student meal plan selection and advertisement, including reviewing and approving board dates
Administer the fall and spring housing registration processes through StarRez, collaborating with key stakeholders such as Residence Life and Admissions
Partner with the Conferencing and Events to manage summer housing assignments, room allocations, furniture requests, and billing transitions
Support student retention and satisfaction through incentive programs
Respond to student and parent inquiries regarding residence halls and housing concerns, including customer recovery efforts
Communicate relevant housing information to Resident Directors and delegate follow-up as needed
Generate and maintain housing reports and records for Resident Directors, the Director of Operations, Auxiliary Services staff, and the Vice President of Student Development
Meet regularly with relevant departments such as Residence Life, Auxiliary Services, Facilities, Admissions, and the Director of Operations for Student Development
Performs other duties as assigned by the Director of Operations for Student Development
Qualification
Required
Bachelor's degree required, preferably in Student Affairs, Business Administration, or a related field
Minimum of two to four years of professional experience in university housing, Residence Life, Student Affairs, or a closely related area
Proficiency with office productivity tools (e.g., Microsoft Office) and willingness to learn new software systems
Ability to work collaboratively with campus partners, including Residence Life, Facilities, Auxiliary Services, Accounting, and Campus Safety
An openly committed Christian who is in agreement with the Christian mission of the University, including openness to its charismatic emphasis
Preferred
Master's degree preferred
Experience with StarRez Housing Management System preferred
Benefits
Very competitive and generous benefits package
Company
Vanguard University of Southern California
Founded in 1920, Vanguard University is a private, Christian, comprehensive university of liberal arts, sciences and professional studies that encompasses more than 2,200 students from every region in the country, over 33,000 alumni worldwide, and 100 full-time faculty.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jeremy Moser, CPA, CTP
Vice President for Finance/Chief Financial Officer
Jessica (JD) Kuhl (Neves), MBA
Executive Assistant To Chief Financial Officer
Company data provided by crunchbase