Nextiva · 13 hours ago
Director, Product Management (AI Agents)
United States
Full-time
Remote
Director/Executive
$160K/yr - $255K/yr
10+ years expNextiva is a global leader in redefining customer engagement with AI-powered communication solutions. They are seeking a Director of Product Management for the AI Agents Platform to lead the strategic vision, development, and execution of next-generation AI agents that enhance communication experiences for businesses.
Call CenterCloud ComputingEnterprise SoftwareSaaSSoftware
Responsibilities
Define and drive the product vision, strategy, and roadmap for Nextiva’s AI Agent Platform, focusing on scalable, modular agentic solutions
Lead and mentor a team of product managers across the AI product portfolio
Partner with executive leadership to align AI initiatives with company objectives and market differentiation goals
Establish clear success metrics for adoption, engagement, and business impact of AI-driven products
Deeply understand the agentic AI ecosystem, including intelligent virtual assistants (IVAs), conversational AI, and multi-agent architectures
Identify and prioritize use cases such as payment collection, FAQ support, and transactional agents across communication channels (voice, chat, SMS)
Collaborate closely with engineering and data science teams to design and deliver robust, high-performing AI agents
Stay at the forefront of AI innovation — understanding emerging technologies, tools, and frameworks in the agentic and LLM space
Serve as the product liaison between the India-based development teams and the U.S. go-to-market organization
Work directly with sales, marketing, and customer success to translate complex AI capabilities into clear value propositions
Ensure internal teams are equipped to position, demo, and sell AI agent products effectively
Drive collaboration on documentation, enablement, and customer education for AI product launches
Engage directly with enterprise customers to understand evolving needs in AI automation and customer experience
Act as a customer-facing evangelist for Nextiva’s AI capabilities — participating in client meetings, product demos, and industry events
Build strategic relationships with external partners and platforms in the AI ecosystem
Qualification
Required
10+ years of product management experience, with at least 4+ in a leadership capacity overseeing AI, SaaS, or communication platform products
Strong understanding of agentic AI systems, LLM orchestration, and enterprise AI deployment
Proven success leading cross-functional teams and scaling products in complex, global environments
Experience working in customer-facing roles; able to articulate complex technology in simple, outcome-driven narratives
Excellent communication and leadership skills with the ability to bridge technical and business domains
Bachelor's degree in Computer Science, Engineering, or related field
Preferred
Background in UCaaS, CCaaS, or communication-centric software products strongly preferred
MBA or advanced degree preferred
Benefits
Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
Life, disability, and supplemental indemnity plans
Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
Employee Assistance Program and comprehensive wellness initiatives
Access to ongoing learning and development opportunities and career advancement
Company
Nextiva
Nextiva is a leading unified customer experience management company that helps businesses simplify and enhance their customer relationships.
1001-5000 employees
H1B Sponsorship
Nextiva has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (14)
2023 (25)
2022 (23)
2021 (6)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$200MKey Investors
Goldman Sachs Asset Management
2021-09-14Private Equity· $200M
Leadership Team
Tracy Conrad
Co-Founder and Chief Amazing Officer
A
Anne Brennan
Chief Financial Officer
Recent News
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2025-10-21
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2025-10-15
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