Miro · 9 hours ago
Technical Account Manager
Austin, TX
Full-time
Hybrid
Senior Level
5+ years expMiro is a visual workspace for innovation, and they are seeking a Technical Account Manager to partner with Enterprise customers. The role involves guiding customers to maximize their investment in Miro through workflow and technology optimization, change management, and strategic alignment.
Artificial Intelligence (AI)B2BEnterprise ApplicationsEnterprise SoftwareProduct ManagementUX Design
Responsibilities
Guide customers in designing and evolving workflows across the Discover–Define–Deliver innovation lifecycle
Recommend integration strategies and automation opportunities that drive alignment, speed, and business value
Provide guidance on embedding Miro into the customer’s existing systems and ways of working
Monitor platform health, engagement, usage patterns, and feature adoption
Deliver proactive, insight-driven recommendations to deepen adoption of Miro’s core and emerging AI capabilities
Assess the customer’s technical landscape to identify opportunities to consolidate tools and harmonize Miro with other widely used platforms
Equip internal champions with strategies to scale adoption across departments, regions, and teams
Support customer Centers of Excellence (CoEs) with guidance on best practices, governance, and deployment at scale
Navigate organizational change to help Miro become a strategic pillar in innovation initiatives
Collaborate with Customer Success Managers to co-facilitate impactful Quarterly Business Reviews (QBRs), showcasing progress against business goals and demonstrating tangible ROI
You will provide robust adoption reporting and business outcome analytics, influencing customer strategy and reinforcing the value that underpins renewals and growth opportunities
Provide adoption reporting and business outcome analytics to inform ongoing strategy
Qualification
Required
5+ years in consulting, technical account management, customer success, or similar roles in enterprise SaaS
Strong technical fluency: familiarity with APIs, integrations, and enterprise IT ecosystems
Proven ability to lead workflow optimization, platform adoption, and change management initiatives
Expertise in platform analytics to drive data-informed decisions and continuous improvement
Skilled at facilitating executive-level discussions and cross-functional workshops
Highly proactive, strategic thinker with a strong customer outcome orientation, capable of operating independently and navigating ambiguity
Willing to travel to customer sites up to 25%
Preferred
Familiarity with collaboration tooling and product/service development workflows is a plus
Benefits
401k matching + Competitive equity package
Excellent Medical, Dental and Vision health benefits
Fertility & Family Forming Benefits
Flexible time off
Lunch, snacks and drinks provided in the office
Wellbeing benefit and WFH equipment allowance
Annual learning and development allowance to grow your skills and career
Up to $2,000 of charitable donation matches each year
Company
Miro
Miro is a visual collaboration platform that provides an intuitive, engaging, and in-person collaboration experience for every team.
1001-5000 employees
H1B Sponsorship
Miro has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (5)
2023 (3)
2022 (3)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$476.3MKey Investors
ICONIQ GrowthAccelAltaIR Capital
2022-01-05Series C· $400M
2021-01-27Series Unknown
2020-04-23Series B· $50M
Leadership Team
Andrey Khusid
Founder and CEO
Colleen Curtis
Head of Community
Recent News
2025-12-30
Help Net Security
2025-12-11
Company data provided by crunchbase