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AXA XL · 4 hours ago

Claims Specialist - Professional Liability

Hartford, CT

Full-time

Onsite

Mid, Senior Level

$92K/yr - $138K/yr

AXA XL is known for solving complex risks and is seeking a Claims Specialist in their Hartford Professional claims unit. The role involves managing and resolving claims under various professional liability policies, collaborating with stakeholders, and ensuring exceptional outcomes for clients.

ConsultingCustomer ServiceFinanceInsurance

Comp. & Benefits

Responsibilities

Proactively managing assigned professional liability claims across multiple lines of business, including initial analysis, drafting coverage letter, preparing a resolution strategy, and ensuring ongoing communication with stakeholders and claims management to achieve the best outcome for the client and AXA XL

Using robust technical skills, handle complex and difficult claims within authority level and specialization

Partnering with internal and external counsel in setting and pursuing effective and cost-efficient litigation strategies for claims in litigation, consistent with AXA XL litigation management best practices

Coordinating and managing communications with internal colleagues and key external stakeholders (e.g., clients, brokers, reinsurers, vendors, etc.), ensuring we are providing the highest level of customer service

Ensuring all documentation is present in the claim file and ensuring that Claims Handler Guidelines and protocols are followed

Managing expenses through thoughtful expense management and claims best practices

Assisting our underwriters with policy review and participating in external marketing and business development activities. Sharing lessons leaned and other identified trends to improve risk assessment and the underwriting process

Participating in the quality review procees and seeking to identify new and improved processes. Embracing short and long-term improvement initiatives

Producing internal reporting in support of best practices and reserving guidelines. Following the AXA XL Claim Alert process

Identifying, monitoring and reporting on emerging liability and coverage trends

Coaching less experienced colleagues and being a role model in best practices

Qualification

Professional liability claims handlingJuris Doctor (JD)Insurance adjuster licensesAnalytical skillsCommunication skillsClient-service orientationContinuous improvement focusEthicsCollaboration

Required

Education: Bachelor's degree required; Juris Doctor (JD) required

Experience: Professional liability claims-handling experience. Working knowledge of applicable regulations. Experience managing, negotiating and resolving high exposure and complex claims

Licensing: Insurance adjuster licenses for all states requiring licenses or willingness to immediately obtain such licenses upon starting

Proactive and Results Oriented File Handling: Ability to proactively manage assigned claims across multiple lines of the professional liability business. Approach tasks proactively and anticipate needs. Think quickly and prioritize multiple workstreams, while maintaining quality

Analytical and Technical Skills: Robust analytical and technical skills to handle complex and difficult claims. Sound judgment skills

Collaboration: Ability to collaborate with claims management on large and complex losses. Ability to develop and maintain productive working relationships with all colleagues, including insureds, brokers, claim handlers, underwriters and legal counsel. Willingess to seek input from others as needed to achieve the best result possible for the client and AXA XL

Communication: Excellent verbal and written communication, presentation and influencing skills. Ability to communicate effectively with internal and external stakeholders to make sure we provide the highest level of customer service

Ethics: Handle responsibilities with integrity and to the highest standards of professionalism

Continuous Improvement Focused: Willing to ask questions and explore new ideas. Eager to learn and ability to focus on continuously improving technical skills and AXA XL claims capabilities

Client-Service Oriented: Focus on value at all points in the claims experience, delivering on our promise to our clients