Nagarro · 3 hours ago
Principal Engineer / Salesforce Business Consultant
United States
Full-time
Remote
Lead/Staff
8+ years expNagarro is a Digital Product Engineering company that is scaling in a big way. They are looking for a Salesforce Business Consultant who will lead CRM transformation initiatives, provide client advisory services, and own the Salesforce solution architecture for manufacturing engagements.
Communications InfrastructureConsultingInformation TechnologyISPWireless
Responsibilities
Client Advisory & CRM Transformation
Lead discovery workshops with manufacturing clients to understand strategy, sales and service models, channels (direct, OEM, distributor, dealer), and key KPIs
Assess current CRM/legacy landscape, identify gaps, and define a Salesforce-centric target state
Design CRM transformation roadmaps with Salesforce as the strategic CRM platform, including phases, scope, and rollout plan
Redesign end-to-end business processes (Lead-to-Opportunity-to-Order / Quote-to-Cash, Key Account Management, After-Sales & Service, Warranty, Field Service, Partner/Dealer Management) aligned to Salesforce best practices
Act as trusted advisor to senior client stakeholders (Sales, Service, Operations, IT leadership) on CRM strategy, governance, and operating models
Own end-to-end Salesforce solution architecture for manufacturing CRM engagements, primarily across Sales Cloud, Service Cloud, Experience Cloud, and, where relevant, Manufacturing Cloud, Field Service, Revenue Cloud/CPQ, and CRM Analytics
Define data model, object relationships, security model, environment strategy, and integration patterns with ERP (SAP, Oracle, Dynamics, Infor), MES, PLM, pricing engines, and other systems
Produce solution blueprints, high-level design, and effort estimates; ensure designs are scalable, maintainable, and aligned to Salesforce best practices and platform limits
Guide functional consultants and technical teams during delivery, reviewing user stories, configurations, and customizations for alignment with the solution design
Contribute to internal accelerators, templates, and industry-specific assets for manufacturing CRM
Partner with sales and account teams to qualify opportunities and define solution and delivery approaches
Lead Salesforce demos tailor-made for manufacturing scenarios (e.g., key account planning, complex opportunity management, CPQ quoting flows, warranty and service flows, dealer/distributor portals, field service scenarios)
Prepare solution slides, architecture overviews, and walkthroughs for client presentations, including oral RFP defenses
Translate RFP/RFI requirements into Salesforce-based solutions and clearly documented scope, approach, and assumptions
Build and articulate the business case and ROI for CRM transformation, linking Salesforce capabilities to commercial and operational outcomes (pipeline growth, win rates, forecast accuracy, service response time, first-time-fix rate, dealer performance, customer satisfaction)
Advise clients on CRM governance, operating models, and Salesforce roles (product owner, key users, admins, CoE structure)
Support definition of role-based Salesforce usage models for sales reps, KAMs, service agents, and partner users
Provide input to change, communication, and training plans and help design meaningful KPIs and dashboards to monitor CRM adoption and performance. Promote data quality and disciplined CRM usage (account/contact hygiene, opportunity and pipeline management, case and service data) to enable reliable reporting and analytics
Serve as design authority for one or more projects, ensuring coherence across workstreams and vendors
Participate in and sometimes lead key Agile ceremonies (workshops, backlog refinement, sprint planning, showcases), clarifying requirements and validating sprint outcomes
Identify risks and issues related to solution design, scope, or integration early and propose mitigation options
Support UAT planning, test scenario definition for end-to-end CRM flows, go-live readiness assessment, and hyper care
Qualification
Required
8 - 12 years total experience, with at least 5+ years focused on Salesforce CRM (Sales Cloud, Service Cloud, and/or Experience Cloud)
4 - 6 years working with manufacturing organizations or clients (discrete, process, industrial equipment, automotive, high-tech manufacturing, etc.)
Significant experience in an SI/consulting environment in client-facing roles (consultant, lead consultant, solution architect, engagement lead)
Proven track record of leading 2 – 3 years + full lifecycle Salesforce implementations from discovery through go-live and adoption
Experience delivering Salesforce in ERP-integrated enterprise environments
Bachelor's degree in business, Engineering, Information Systems, Computer Science, or related discipline
Salesforce certifications strongly preferred such as Salesforce Certified Administrator (and/or Advanced Administrator), Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant, Experience Cloud Consultant, Field Service, Manufacturing Cloud, or CPQ Specialist
Strong functional expertise in Sales Cloud (accounts, contacts, opportunities, pipelines, forecasting, territory management, account hierarchies)
Strong functional expertise in Service Cloud (cases, SLAs, entitlements, service processes, knowledge, omni-channel, service console)
Experience with Experience Cloud for partner and customer portals (especially dealer/distributor portals and B2B self-service)
Excellent communication and presentation skills, confident in workshops and executive-level meetings
Strong stakeholder management and facilitation skills, able to navigate complex client organizations and competing priorities
Analytical, structured, and outcome-driven, comfortable operating in ambiguous environments and creating clarity for clients and teams
Experience leading and mentoring junior consultants and collaborating with distributed onshore/offshore delivery teams
Preferred
Salesforce in Manufacturing
Hands-on or design experience with Manufacturing Cloud, Field Service, CPQ / Revenue Cloud, and CRM Analytics (Tableau CRM)
Solid understanding of Salesforce architecture components (data model, security, sharing, integration options, environment and deployment strategy)
Ability to design meaningful reports and dashboards that align with manufacturing KPIs (sales funnel, win/loss, margin, forecast accuracy, service SLAs, partner performance)
Company
Nagarro
Nagarro helps future-proof your business through a forward-thinking, fluidic, and CARING mindset.
10001+ employees
H1B Sponsorship
Nagarro has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (156)
2024 (261)
2023 (280)
2022 (240)
2021 (153)
2020 (240)
Funding
Current Stage
Public CompanyTotal Funding
$11.5M2024-10-16Acquired
2020-12-16IPO
2000-07-04Series Unknown· $11.5M
Leadership Team
Sunil Kanderi
Co-founder & Managing Director
Ganesh Sahai
CTO (Chief Technology Officer)
Recent News
2025-12-22
Company data provided by crunchbase