Acuity Insurance · 4 hours ago
Telephone Premium Auditor
United States
Full-time
Remote
Mid Level
$65K/yr - $75K/yr
3+ years expAcuity Insurance is seeking a Telephone Premium Auditor to review and complete telephone premium audits for various insurance policies. The role involves answering premium audit-related questions and resolving disputes while ensuring accurate summarization of exposures.
Insurance
No H1B
Responsibilities
Complete telephone premium audits by updating the audit worksheets, determining the proper classification(s), and developing the correct exposure
Review and resolve premium audit disputes. Complete and approve audit revisions within authority limits
Plan workload in an efficient, productive manner while keeping current with assignments
Serve as the secondary company contact for underwriters, agents, and customers regarding premium audit questions and disputes received through the premium audit phone queue
Continue to develop auditing skills by participating in premium audit meetings, educational webinars, and other training opportunities
Regular and predictable attendance
Perform other duties as assigned
Qualification
Required
Bachelor's degree from an accredited institution or direct experience in premium audit
Three years telephone premium audit or equivalent experience conducting premium audits
Knowledgeable in the areas of workers' compensation and general liability manual rules
Time management and organizational skills; including the ability to meet and maintain department quality, time service, and productivity standards
Must provide world class customer service with excellent communication through verbal telephone and written email correspondence
Conflict resolution skills
Problem solving and analytical skills
Demonstrate the ability to work well in a team
Exhibit a positive attitude towards internal and external customers and assigned tasks while striving to reach departmental and company goals
Exhibit proficiency using PC programs such as Microsoft Excel, Word, and Outlook, as well as other general PC knowledge
Preferred
Fluent Spanish speaking abilities helpful
Company
Acuity Insurance
Acuity Insurance, headquartered in Sheboygan, Wisconsin, is a property and casualty insurer that is recognized as a top regional insurance carrier.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ben Salzmann
CEO
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