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Trinity Health MI · 5 hours ago

Patient Service Representative

Ann Arbor, MI

Full-time

Onsite

Entry Level

1+ years exp

Trinity Health MI is committed to delivering compassionate, person-centered care. They are seeking a Patient Service Representative who will be responsible for obtaining treatment authorizations, providing cost estimates, and managing patient information for claims processing.

Hospital & Health Care

Responsibilities

Determines need for and obtains authorization for treatment/procedures and assignment of benefits required

Provides information to patients concerning regulatory requirements

Provides estimated costs and patient responsibility, facilitating collection of co-pay, deductible and private pay balances

Responsible for the complete and accurate collection of patient demographic and financial information for the purpose of establishing the patient and service specific record for claims processing and maintenance of an accurate electronic medical record

Registers and checks-in patients and determines preliminary patient and insurance liability

Performs account analysis, problem solving and resolution of patient account issues

Initiates billing and rebilling of accounts as appropriate

Qualification

Revenue cycle knowledgeComputerized system applicationCritical thinkingProblem-solvingCustomer service skills

Required

Requires high school diploma or equivalent

One or two years related experience

Ability to work the Afternoon shift, 3:00PM to 11:30PM

Demonstrated computerized system application experience

Critical thinking and problem-solving skills

Analytical ability to affective and efficiently resolve registration, insurance and claims processing issues

Demonstrated knowledge of revenue cycle processes and terminology

Interpersonal skills to effectively communicate with patients, team members, clinical colleagues, medical staff, third party providers, and external agencies and contacts

Exceptional customer service skills and positive personality attributes

Patience in dealing with ordinary, arduous or emotional patients