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Canon EMEA · 1 month ago

On- Site Field Service Manager-

West Columbia, SC

Full-time

Onsite

Senior Level

$62K/yr - $93K/yr

7+ years exp

Canon U.S.A., Inc. is a leading provider of digital imaging solutions and is seeking a Field Service Manager to lead a team of Digital Service Specialists. The role involves overseeing service and support for business system products, managing team development, and ensuring customer satisfaction.

Cloud ManagementHardwarePrinting

No H1B

Responsibilities

Oversee a team that services and supports specific business system products and services within a territory and/or an assigned account list, including hardware, document management solutions, and related software

Select, hire, train, and develop current and new technical representatives

Address and resolve customer issues in a time-effective manner to achieve total customer satisfaction

Manage the warehousing process as it relates to merchandise and inventory

Develop and educate the team as it relates to new technology in an evolving industry

Qualification

Service management experienceField technical experienceDigital technology knowledgeMicrosoft Office proficiencyCommunication skillsTime management skills

Required

Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time employees

Service management experience in the technology industry

Hands-on field technical experience with a vast knowledge digital and electromechanical technology

Strong communication skills including the desire to develop and lead a team

Possess excellent time management skills

Preferred

Knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle

Benefits

Employee referral bonus

Employee discounts

“Dress for Your Day” attire program (casual is welcome, based on your job function)

Volunteer opportunities to give back to our local community

Swag! A Canon welcome kit and official merch you can’t get anywhere else

Medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more