DoorDash · 2 days ago
Associate Manager, Customer Experience Tool GTM
Chicago, IL
Full-time
Hybrid
Mid Level
$72K/yr - $106K/yrDoorDash is a technology and logistics company focused on empowering local economies. They are seeking an Associate Manager for Customer Experience Tool GTM to lead operational readiness for large-scale promotions and ensure high-quality customer support during critical events.
AppsDeliveryE-Commerce PlatformsFood DeliveryOnline Portals
Responsibilities
Be the Promotions CX Lead: Act as the central CX readiness contact for all promotional campaigns and occasions, driving coordination across Marketing, Product, and Operations teams
Own Quality and Cost: Take responsibility for BAU (Business-as-Usual) Promotion Quality and provide critical input for Forecasting Promotion MTO (Manual task to order) / Cost, directly impacting business efficiency
Drive End-to-End Readiness: Coordinate all aspects of support execution, from agent enablement and documentation to launch planning and post-launch feedback loops, for large-scale events
Improve Scalable Processes: Proactively surface and close operational gaps, driving continuous improvement in how DoorDash plans and supports high-volume, time-sensitive rollouts
Qualification
Required
Exceptional operational mindset with proven success in managing time-sensitive projects, launches, or campaigns, preferably within a high-volume support environment
Highly detail-oriented executor with experience in or a strong aptitude for business analysis, including forecasting operational metrics and managing support quality
History of driving alignment and effective communication with diverse cross-functional partners, translating complex business goals into simple, actionable plans
Ability to thrive on the pressure of high-stakes deadlines and a passion for ensuring that the customer experience remains world-class even when demand spikes
Collaborative problem-solver who takes initiative and drives results with energy and rigor
Benefits
401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off
Paid sick leave in compliance with applicable laws
Medical, dental, and vision benefits
11 paid holidays
Disability and basic life insurance
Family-forming assistance
Mental health program
Company
DoorDash
DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash.
Founded in 2013
10001+ employees
H1B Sponsorship
DoorDash has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (530)
2024 (510)
2023 (413)
2022 (612)
2021 (439)
2020 (126)
Funding
Current Stage
Public CompanyTotal Funding
$5.22BKey Investors
Durable Capital PartnersT. Rowe PriceDarsana Capital Partners
2025-05-27Post Ipo Debt· $2.75B
2020-12-09IPO
2020-06-11Series H· $400M
Leadership Team
Tony Xu
CEO and Co-founder
Stanley Tang
Co-Founder / Chief Product Officer
Recent News
Business Insider
2026-01-07
2026-01-07
Deli Market News
2026-01-07
Company data provided by crunchbase