Intuit · 8 hours ago
Senior Risk Management Representative (Lead)
Atlanta, GA
Full-time
Hybrid
Senior Level, Lead/Staff
$46/hr - $62/hr
5+ years expIntuit is dedicated to delivering tools and services that enhance small businesses' ability to manage cash flow. The Senior Risk Management Representative (Lead) will conduct critical analysis of customer accounts to identify and mitigate risks related to compliance, fraud, and financial transactions while ensuring adherence to regulatory requirements.
AccountingFinancial ServicesFinTechPaaSSoftware
Responsibilities
Serve as the primary Subject Matter Expert (SME) for the team, providing expert-level guidance on all risk domains, including IDV, KYC/KYB, transaction fraud, and disputes
Conduct and model end-to-end investigations into the most complex, ambiguous, and high-impact risk cases, analyzing diverse data sets to identify and mitigate potential threats
Make and own final, autonomous risk decisions (e.g., account closures, fund holds, restrictions) on sensitive or high-value accounts, expertly balancing firm policy, regulatory requirements, and the customer experience
Act as the final point of escalation for the most sensitive or complex customer issues, taking ownership to de-escalate conflicts and negotiate resolutions that protect both the customer and the firm
Evaluate the efficacy of specialist-level decisions by performing formal and informal Quality Assurance (QA) reviews to ensure accuracy, policy adherence, and sound judgment
Deliver targeted, constructive feedback leadership, identifying knowledge gaps and helping to improve overall team quality, consistency, and performance
Develop, document, and maintain comprehensive training materials, job aids, and Standard Operating Procedures (SOPs) to ensure the team's knowledge is current
May lead onboarding and continuous training sessions for new and existing specialists, mentoring them on advanced investigative techniques and complex risk concepts
Proactively analyze operational data and frontline feedback to identify emerging risk trends, process inefficiencies, or gaps in tooling and controls
Collaborate with cross-functional partners (e.g., Engineering, Product, Compliance) to troubleshoot systemic issues, communicate operational needs, and advocate for process and tooling enhancements
Support the leadership team by synthesizing complex risk information and operational insights, contributing to strategic planning and reporting on team performance
May lead or execute operational projects and continuous improvement initiatives, from identifying the root cause of a problem to proposing, testing, and implementing a sustainable solution
Serve as a Subject Matter Expert (SME) on procedural and process changes
Lead projects and tasks independently, adhering to established policies and procedures while navigating complex scenarios
Analyze complex situations, interpret diverse data sets, and implement effective solutions
Foster cross-functional partnerships to facilitate knowledge-sharing, collaborative problem-solving, and continuous learning
Prioritize tasks effectively to align with overall team objectives and business goals
Actively contribute to initiatives aimed at enhancing customer experience and operational workflows
Demonstrate and exemplify Intuit’s core values in every action and interaction
Qualification
Required
5+ years of hands-on experience in a risk operations role (e.g., fraud prevention, compliance, KYC/KYB, or payments) within a fintech, banking, or e-commerce environment
Demonstrable expert-level knowledge across multiple risk domains, specifically IDV, KYC/KYB, transaction fraud analysis, and disputes/chargebacks
A proven track record of independently investigating and resolving the most complex, ambiguous, and high-impact risk cases
Demonstrated ability to make sound, autonomous, and high-impact risk decisions (e.g., account closures, fund holds) that balance policy, regulatory requirements, and customer empathy
Exceptional customer communication and de-escalation skills, with experience acting as a final escalation point for sensitive customer situations
Experience in mentoring and coaching peers or junior team members. Must be able to deliver targeted, constructive feedback to improve investigative quality and decision-making
A strong understanding of quality assurance (QA) methodologies, with a keen eye for detail and the ability to accurately evaluate the efficacy of others' decisions
Excellent verbal and written communication skills, with the ability to act as a liaison to cross-functional partners (e.g., Product, Engineering, Compliance) and clearly articulate complex risk concepts and operational needs
Strong analytical skills with an aptitude for recognizing emerging risk trends, process inefficiencies, root causes, and other patterns in operational data
Ability to synthesize complex risk information and operational insights into clear, concise reports and recommendations for the leadership team
Strong operational acumen with the ability to independently manage and prioritize a complex workload, including long-term projects and immediate tactical needs
High proficiency with internal risk management tools, case management systems (e.g., Salesforce), and data analysis tools (e.g., G-Suite, Excel)
Bachelor's Degree in a related field (e.g., Finance, Criminal Justice, Business)
Preferred
Professional certifications such as CFE (Certified Fraud Examiner) or ACAMS (Association of Certified Anti-Money Laundering Specialists) is a plus
Benefits
Cash bonus
Equity rewards
Benefits
Company
Intuit
Intuit provides financial software solutions to empower individuals and businesses.
10001+ employees
H1B Sponsorship
Intuit has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (573)
2024 (550)
2023 (586)
2022 (842)
2021 (773)
2020 (514)
Funding
Current Stage
Public CompanyTotal Funding
$8.52BKey Investors
JP Morgan Chase
2025-01-31Post Ipo Debt· $4.5B
2023-09-12Post Ipo Debt· $4B
2011-01-19Post Ipo Equity· $6.7M
Leadership Team
Sasan Goodarzi
Chief Executive Officer
Alex Balazs
Chief Technology Officer
Recent News
2025-12-25
IndiaTimes
2025-12-25
2025-12-24
Company data provided by crunchbase