Apply on Employer Site

Frontier Internet · 1 week ago

Customer Service Technician I

Santa Maria, CA

Full-time

Onsite

New Grad, Entry Level

$24.18/hr - $46.82/hr

Frontier Internet is seeking a Customer Service Technician I to perform service order, provisioning, repair and maintenance activities on various telecommunications equipment. The role involves both inside and outside work, requiring technical skills and customer interaction to ensure quality service delivery.

InternetTelecommunicationsTVVideoVideo Streaming

No H1B

Responsibilities

Perform service order, provisioning, repair and maintenance activities in Stored Program Control (SPC) central office equipment, adjunct devices (e.g., VoiceMail, etc.), inter-office trunking and terminating facilities, network plant facilities, and on customer premises, including customer provided equipment and wiring

Access standard work delivery systems or processes (e.g., AWAS, CO AWAS, SITES, etc.) via handheld, laptop or PC terminals

Read and interpret service orders, repair reports, circuit diagrams, work orders and blueprints

Follow company standard policies, practices and/or procedures in performing service order, repair or maintenance activities

Install, rearrange, change, remove, repair or maintain central office, interoffice, network, or customer premises equipment and/or wiring. Use appropriate tools and test equipment in the provisioning, repair, or maintenance of assigned work. Verify trouble-free continuity on all completed work using appropriate test equipment

Handle and climb ladders and poles, crawl under dwellings, work in attics, underground and other confined areas to install, adjust, or remove equipment or wiring using a variety of manual and motorized hand tools

Work with customers to advise of work in progress or completed, evaluate and suggest how to improve service, and make a sales effort with all customers for network services or products where appropriate. This involves using tact and persuasion to influence the actions and attitudes of customers

Make notations on source documentation (i.e., service orders, repair reports, work orders, etc.) via AWAS, CO AWAS or other work delivery system interface to indicate work completed, time worked, and changes from the original request or assignment. Update any impacted records system as appropriate (e.g., MARK, ICGS, etc.). Complete all required billing notations for proper customer billing

May be required to perform additional duties and tasks as required by the Company

Qualification

Telecommunications experienceCentral office equipmentRepairMaintenanceCustomer service skillsWork at heightsColor perceptionAuditory distinction

Required

Tests– Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy

Experience– Management will designate the experience level required for each vacancy

First consideration will be given to an individual who in the last 10 years has successfully held the position of Customer Service Technician I, Senior Technician – Business/Government, Equipment Installer, Equipment Maintainer, Special Equipment Installer and Senior Special Services Provisioning Technician or who possesses the equivalent experience (i.e., other telecommunications company experience)

Second consideration will be given to an individual who in the last 10 years has successfully held the position of Cable Splicer, Customer Engineer-Data Applications, Customer Service Technician II, Fiber Network Field Technician, Frame Worker, Internal Communications Technician, Senior Communications Specialist or who possesses the equivalent experience (i.e., other telecommunications company experience)

Third consideration will be given to an individual who in the last ten years has successfully held the position of Customer Service Technician III or who possesses equivalent experience (i.e. other telecommunications company experience)

If there are no individuals who meet the criteria outlined above, consideration will be given to all other individuals

Employees are required to climb ladders and work at heights and may be required to handle ladders weighing up to 90 pounds and to climb poles

Must possess, at time of appointment, a valid California class “C” driver's license and if, required at the assigned job site, must demonstrate proficiency in the operation of a vehicle equipped with standard (manual shift) transmission

Legally required Criminal Records Check – Employee will be required to be fingerprinted and pass the Department of Justice criminal records screening process in order to ensure that the employee has never been convicted of and is not the defendant in a pending criminal proceeding with respect to an arrest for, any “serious” or “violent” felony (as defined in the California Education and Penal Codes). The Department of Justice will continuously monitor the employee's criminal record while the employee is employed in this position, and the employee shall be required to pass such continuous screening in order to retain this position

Must possess the ability to perceive differences in colors

Must possess the ability to distinguish audible tones/levels