Founding Technical Support Engineer jobs in United States
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Agave · 1 month ago

Founding Technical Support Engineer

positionSan Francisco, CA
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$100K/yr - $165K/yr
date2+ years exp

Agave is a fast-growing b2b SaaS company focused on modern data infrastructure for the construction industry. They are seeking a Founding Technical Support Engineer to build their support function and manage customer inquiries as the company scales. This role involves triaging issues, improving documentation, and collaborating with various teams to enhance customer experience and support processes.

B2BConstructionDeveloper APIsSaaSSoftware
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H1B Sponsor Likelynote

Responsibilities

Triaging and resolving customer issues
Improving customer-facing resources (e.g. docs, FAQs, videos)
Working with product, engineering, and CSEs to review patterns
Prioritizing fixes and improving setup/onboarding flows
Process improvements and strategic projects

Qualification

B2B SaaS experienceCustomer support experienceTechnical product supportAPIs familiaritySQL knowledgeCommunicatorProblem solverProcess orientedFast learner

Required

2-8 years of experience, ideally in b2b SaaS
2+ years in a customer-facing role (support, CSM, solutions, or implementation) where you helped customers resolve nuanced, non-scripted issues
Experience owning a queue of tickets or cases and driving them to resolution, not just handing them off

Preferred

Experience supporting a technical product (integrations, data pipelines, accounting, or similar)
Familiarity with APIs, data formats like JSON, and basic database concepts (tables, simple SQL queries)
Exposure to construction, accounting, or ERP/accounting systems

Company

Agave

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Agave provides a unified API for data access across various construction software platforms.
dateFounded in 2021
location
San Francisco, California, USA
people-size11-50 employees
web-link
https://www.useagave.com

H1B Sponsorship

Agave has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)

Funding

Current Stage
Early Stage
Total Funding
$3.4M
Key Investors
AccelY Combinator
2023-08-30Seed· $2.9M
2022-01-18Pre Seed· $0.5M

Leadership Team

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John Zucchi
Co-Founder
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Pooria Azimi
Co-Founder
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Company data provided by crunchbase