Thélios · 5 hours ago
Customer Service Specialist
Rutherford, NJ
Full-time
Onsite
Entry, Mid Level
$21/hr - $25/hr
2+ years expThélios is a luxury eyewear company that designs, produces, and distributes sunglasses and optical frames for prestigious brands. They are seeking a Customer Service Specialist responsible for order entry, modifications, tracking orders, and providing excellent customer service.
Luxury Goods & Jewelry
Responsibilities
Responsible for order entry processing, modification, verification, and release using SAP software
Manage set up of new clients and customer master data change requests including order entry and data maintenance using SAP, including handling product
Respond to internal and external customers via phone and email for order, product status, assistance, and related information or issues
Deliver excellent customer service and ensure high quality of service to all accounts and future clients
Monitor and track customer orders, backorders, shipping windows and follows up with accounts
Follow up on purchase order extensions, status, current and future product availability, as well as expedited shipping
Ensure deliveries are being met within the designated shipping window provided by Supply Chain
Maintain active communication with the Distribution Center regarding product shipment priorities
Tracks and assigns return authorizations
Ability to generate and be responsible for order and product availability reports
Resolve customer-related issues and or escalated complaints
Manage, investigate, and dispute chargeback claims
Perform other duties as assigned
Qualification
Required
Minimum of 2+ years of relevant Customer Service experience
Excellent data entry skills with high attention to detail and superb time management skills
Ability to resolve issues in a quick and timely manner with the ability to prioritize work in a fast-paced environment
Strong interpersonal skills and excellent communication skills both verbal and written; possess a friendly and positive attitude
Proficient knowledge of Microsoft Office
Ability to generate and be responsible for order and product availability reports
Preferred
High School Diploma or Associate degree in Business Administration or certification preferred
Salesforce knowledge a plus
Bilingual in Spanish, Italian or French a plus, but not required
Company
Thélios
The name “Thélios” is the synthesis of the names of the Greek gods Theia, goddess of light and sight, and Helios, god of the sun.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
MarketScreener
2023-09-06
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