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ZRS Management · 1 month ago

Resident Service Coordinator

Dallas, TX

Full-time

Onsite

Entry Level

1+ years exp

ZRS Management is a property management company seeking a Resident Service Coordinator. The role involves serving as the primary contact for residents, addressing their needs, organizing community events, and maintaining resident satisfaction.

Real Estate

Growth Opportunities

Responsibilities

Serve as the primary point of contact for residents, addressing inquiries, concerns, and service requests promptly and professionally

Conduct regular check-ins with residents to ensure satisfaction and address any issues that may arise

Organize and coordinate resident events and activities to foster community engagement and build relationships among residents

Promote a sense of community by encouraging resident participation in events and programs

Mediate and resolve resident disputes or complaints, working to find amicable solutions that adhere to company policies

Escalate issues to the Property, General or Regional Manager as necessary

Develop and distribute newsletters and other communications to keep residents engaged and informed

Maintain accurate records of move-in, move-out, leasing data, resident interactions, and service requests in a timely manner into the on-site property management system

Ensure the leasing office, tour path, and models are ready for show, and evaluate the appearance of the facility

Promote property products and services to prospects

Convert phone calls to tours, property tours to leases and internet leads to tours and/or leases

Develop and implement resident retention initiatives, including personalized communication and feedback collection, to improve lease renewal rates

Ensure guest cards are complete, entered in the property management software and follow-ups are completed for prospects

Gather resident feedback through surveys or informal conversations to identify areas for improvement in services and amenities

Proficient use of property management software systems including CRM tools to manage resident interactions, track service requests, and analyze data on resident satisfaction, retention, and leasing trends

Maintain thorough product knowledge of the property, sister properties and competitors

Identify, through market research, those properties which are under-performing and report those findings to the Manager

Work with the Manager to minimize expenditure, maximize revenues and adhere to budgeted cost parameters

Assist manager in developing and implementing effective marketing strategies to increase property, traffic and internet leads

Work with the Manager to execute unlawful detainers, 3 Day Notices, collect rent as due, and post all revenue data correctly in the accounting system, as required

Assist Manager to complete property activity reports

Qualification

Property management softwareMultifamily leasing experienceMicrosoft ExcelCommunication skillsBusiness practices knowledgeLeadership skillsTime managementTeamworkConfidentiality