Milwaukee Tool · 1 hour ago
Analyst I – Application Support (Oracle Cloud Fusion, ERP, custom .NET, ITSM)
Menomonee Falls, WI
Full-time
Onsite
Entry Level
3+ years expMilwaukee Tool is a leading brand in the construction industry, dedicated to empowering its employees. The Analyst I – Application Support role involves providing advanced support for ERP and custom .NET applications, ensuring effective incident and problem management while collaborating with business users and internal teams.
Consumer GoodsElectronicsIndustrialManufacturingSoftware
No H1B
Responsibilities
Provide world-class customer service and support through effective incident and problem management
Serve as the advanced second-level support for ERP and custom .NET applications
Provide thoughtful, in-depth root cause analysis and solutions to resolve system problems
Build IT credibility by modeling professionalism, excellence, integrity, and passion
Establish strong relationships with business users and work together to determine the most effective solutions for Milwaukee Tool
Work with vendors and cross-functional internal teams to ensure efficient process flow across organizational lines
Comply with established change and problem management procedures and communicate planned and unplanned outages/maintenance effectively
Based on aligned business priorities, focus on continuous improvement and work collaboratively within the IT organization to ensure a robust, stable computing environment
Manage the integration of new client technologies into business systems processes and procedures for support transition
Work to align best practices across support teams
Qualification
Required
Applicants must be authorized to work in the U.S.; Sponsorship is not available for this position
3+ years of work experience providing application support to end users
Knowledge of ITSM frameworks and processes
Experience working in ServiceNow
Experience supporting custom .NET and Microsoft Azure applications
Comfortable working in a fast-paced, results-oriented and sometimes highly stressful environment
Strong business acumen to quickly learn new business processes and understand how IT needs to support our business
Understanding of core business processes such as Finance, Supply Chain, Manufacturing, Distribution and Order Management
Outstanding written and verbal communication and documentation skills, with service-oriented mindset
Strong documentation skills for recording issue resolution
Demonstrated ability to multi-task and manage competing priorities with time constraints
Strong team player with the ability to work in project and support models with a diverse group of individuals across multiple business units
Advanced analytical and critical thinking skills to troubleshoot application issues
Preferred
Experience with ITIL practices (Incident, Change, Problem) and ITIL Certification
Experience working with and supporting Oracle Fusion Cloud ERP
Familiarity with SAP Hybris
SQL query experience
Experience with Postman and API calls
Benefits
Robust health, dental and vision insurance plans
Generous 401 (K) savings plan
Education assistance
On-site wellness, fitness center, food, and coffee service
And many more, check out our benefits site HERE.
Company
Milwaukee Tool
Milwaukee Tool manufactures electric power tools and accessories.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Rolando Lopez
Senior Engineering Manager
Recent News
2025-12-07
Company data provided by crunchbase