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Smart AutoCare · 1 month ago

Ancillary Portal Claims Adjuster

Jacksonville, FL

Full-time

Onsite

Entry Level

1+ years exp

Smart AutoCare is a company focused on claims administration, and they are seeking an Ancillary Portal Claims Adjuster. The role involves assisting contract holders with their needs and adjudicating ancillary claims, ensuring compliance with established policies.

AutomotiveCustomer ServiceProfessional Services

Growth Opportunities

Responsibilities

Address customer inquiries and concerns promptly, ensuring a positive and supportive experience

Provide exceptional customer service by communicating clearly and professionally with customers, agents, and dealers throughout the claims process

Review and verify claim information to ensure the customer’s complaint, diagnosis, and failed parts are accurately documented and justify the approved repair

Confirm that all repair costs align with industry standards and company processes

Evaluate repair details to determine whether services are covered under the terms of the customer’s service contract

Support team objectives by contributing to overall department goals and assisting colleagues as needed

Process claims in full compliance with Smart AutoCare’s established policies, procedures, and service standards

Participate in any projects, reports, documentation, tasks or objectives assigned

Qualification

Claims processing experienceASE CertificationPartsLabor Guide familiarityWindows-based computer programsCustomer service skillsBilingual (Spanish)Communication skills