Apply on Employer Site

NSF · 15 hours ago

Client Executive

United States

Full-time

Remote

Senior Level, Lead/Staff

$110K/yr - $150K/yr

8+ years exp

NSF is a company with a legacy of over 80 years, dedicated to improving human and planet health through science-driven services. The Client Executive will be responsible for managing corporate account relationships, driving growth and retention, and ensuring client satisfaction across multiple service lines.

Food and BeveragePublic SafetyTraining

Responsibilities

Drive Account Growth and Retention - Expand revenue and service penetration across divisions by identifying upsell, cross-sell, and renewal opportunities—while ensuring long-term client satisfaction and loyalty

Serve as the Single Point of Accountability - Own the end-to-end relationship for top-tier accounts, ensuring consistent delivery, responsiveness, and alignment across all services and geographies

Develop and Execute Strategic Account Plans - Build actionable, insight-driven account plans that align client priorities with our capabilities, including growth targets, innovation pilots, and risk mitigation

Engage Senior Client and Internal Stakeholders - Build trusted relationships with client executives and internal leaders to influence strategic direction and elevate our value proposition

Coordinate Cross-Functional Delivery - Lead internal teams (labs, operations, sales, IT, etc.) to deliver seamless, high-quality service and execution across all touchpoints

Run Strategic Business Reviews - Facilitate regular performance and planning reviews with clients to assess satisfaction, surface new needs, and align on future direction

Champion Commercial Excellence - Apply pricing discipline, forecasting rigor, and pipeline management best practices to ensure profitable and predictable growth

Lead Innovation and Experimentation - Identify and launch pilot programs, digital tools, or new service models that can scale across the account or sector

Monitor and Report on Performance - Track KPIs, revenue, NPS and client feedback; report insights to leadership and adjust strategies as needed

Mentor and Influence Account Teams - Support capability-building across regional and divisional teams, fostering collaboration and a shared standard of excellence

Lead innovative initiatives - Introduce new service models, digital tools, and client engagement strategies that enhance value delivery