Ascend Analytics ยท 1 month ago
Information Technology Support Specialist
Boulder, CO
Full-time
Onsite
Entry, Mid Level
$60K/yr - $75K/yr
2+ years expAscend Analytics is an innovative climate tech software and consulting company focused on energy analytics. They are seeking a skilled IT Support Specialist to support daily operations for both local and remote employees, providing direct technical support and resolving various IT help desk issues.
AnalyticsComputerEnergySoftware
No H1B
Hiring Manager
Sarah Roth
Responsibilities
Provide first-level technical support by responding to all new IT help desk tickets on the same day they are submitted
Assist with new hire onboarding, including account setup and training on PC applications and systems
Configure, deploy, and maintain Windows laptops for employees
Diagnose and resolve hardware and software issues related to PCs and peripherals
Maintain accurate inventory of all devices and manage remote system updates using REFTAB
Participate in project work by defining tasks, estimating timelines, and executing responsibilities
Perform software and operating system upgrades as required
Troubleshoot complex technical issues using industry best practices to ensure timely resolution
Monitor and respond to support emails (e.g., Entara support inbox) as time allows
Maintain the IT ticketing system, including knowledge base documentation and system maintenance logs
Prepare and configure laptops for employees, ensuring correct deployment and functionality
Assist with the setup and maintenance of business networking equipment and infrastructure, including tasks such as IP subnetting, cable management, and Wi-Fi troubleshooting
Oversee the IT training portal to ensure all employees complete onboarding and ongoing training requirements
Perform additional duties as assigned by the direct manager
Qualification
Required
Bachelor's degree in Information Technology, Information Science, or a related field, or an equivalent combination of education and relevant experience
At least 2 years of full-time IT support experience or a post-secondary certificate in a related program
Hands-on experience with Microsoft Windows 10/11 and Microsoft Office suite
Familiarity with the Microsoft 365 Admin Portal, including Dynamics CRM
Strong experience working within a standardized ticketing system and documenting resolutions
Excellent technical writing skills for creating user-facing documentation and guides
Ability to follow established methodologies while continuously identifying opportunities for process improvement
Strong customer service orientation with the ability to interact professionally across all levels of the organization
Proven ability to prioritize, take initiative, and problem-solve independently in a fast-paced environment
Excellent written and verbal communication skills with strong attention to detail
Ability to work effectively both independently and as part of a collaborative team
High level of personal integrity, professionalism, and reliability
Preferred
Motivation to work in the renewable energy space
Benefits
Medical
Dental
Vision
Short- and long-term disability
Parental leave
Dependent care spending account
401k plan
Company
Ascend Analytics
Ascend Analytics is an innovative software service company focused on energy analytics.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Rubicon Technology Partners
2024-03-21Private Equity
Leadership Team
Gary Dorris
CEO and Co-Founder
Recent News
2025-10-20
pv magazine USA
2025-09-28
Energy-Storage.News
2025-09-27
Company data provided by crunchbase