Nacogdoches Memorial Hospital · 1 month ago
Help Desk Specialist FT - IS
Nacogdoches, TX
Full-time
Onsite
New Grad, Entry LevelNacogdoches Memorial Hospital is a long-established healthcare provider dedicated to patient care and community service. The Help Desk Specialist position focuses on troubleshooting user support inquiries and managing data and voice networks while providing excellent customer service.
Health CareMedical
Responsibilities
Troubleshoots user support inquires including but not limited to hardware, software, and telecommunication issues
Answers incoming calls to the User Support group on a rotating basis, solve initial inquiries from end-users, and route complex inquires to the appropriate resource
Provide excellent customer service internally, externally, and promote teamwork professionally, with a positive attitude following our customer service standards
Qualification
Required
Troubleshoots user support inquiries including but not limited to hardware, software, and telecommunication issues
Answers incoming calls to the User Support group on a rotating basis, solve initial inquiries from end-users, and route complex inquiries to the appropriate resource
Provide excellent customer service internally, externally, and promote teamwork professionally, with a positive attitude following our customer service standards
Benefits
Generous benefit plans that start the 1st of the month following your start date
Additional options for dental, vision, life, disability coverage
Retirement Plan
Hospital paid Life Insurance
Employee Assistance Program
Employee Discount at our onsite Starbucks, Café, and Gift Shop
ATM onsite
Fresh Vending
Free on-site parking
Colleague recognition program
Time Away From Work Program (paid time off)
Company
Nacogdoches Memorial Hospital
Nacogdoches Memorial Hospital provides care for all those living in the East Texas area, employing more than 600 health care providers and support staff.
Founded in 1928
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Brandy Boyd, MBA, CPA
Chief Financial Officer
Stacy Garcia RT(R), RN, BSN, MBA-HCM
Chief Operating Officer
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