Smart AutoCare · 1 month ago
Mechanical Claims Adjuster
Jacksonville, FL
Full-time
Onsite
Mid Level
3+ years expSmart AutoCare is seeking a Mechanical Claims Adjuster to join their Claims Administration Department. The role involves working closely with customers, vehicle inspectors, and repair facilities to assess claims and ensure fair settlements.
AutomotiveCustomer ServiceProfessional Services
Responsibilities
Verify claim information to determine if the customer's concern, diagnosis, and failure justify the repair approval within the terms of the contract
Verify repair costs are performed within industry standards
Verify repair information to determine if coverage was within the limits of the service contract
Interface with customers, agents, dealers to complete all investigations of claims
Complete a fair settlement of the claim
Contribute to team effort by accomplishing related results as needed
Verify claims are processed following the policy and procedure established by Smart Autocare
Participate in any projects, reports, documentation, tasks or objectives assigned
Qualification
Required
High school diploma and at least two years college or an equivalent combination of education and experience
Minimum 3 years of hands-on automotive repair and diagnosis experience
Parts and Labor Guide familiarity
Intermediate knowledge of Windows-based computer programs
Exceptional customer service and communication skills
Ability to read, analyze and interpret general business correspondence or technical procedures
Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists
Adhere closely to a posted schedule
Preferred
Bachelor's degree in related field
1 to 2 years of Claims processing experience
Current or previous ASE Certification
Spanish fluency/Bilingual a plus
Company
Smart AutoCare
Smart AutoCare focuses on service contracts and asset protection businesses.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Peter Masi
Chief Executive Officer
Rushi Modha
Chief Financial Officer
Company data provided by crunchbase