Hue. · 9 hours ago
Customer Success Manager
United States
Full-time
Remote
Senior Level
$100K/yr - $120K/yr
5+ years expHue is a fast-growing, venture-backed B2B SaaS e-commerce startup on a mission to help all shoppers feel represented in their online shopping journey. The Customer Success Manager will manage a portfolio of client accounts, ensuring successful onboarding, ongoing adoption, renewals, and expansion while building deep relationships with key stakeholders.
E-CommerceE-Commerce PlatformsSaaSSoftware
No H1B
Responsibilities
Onboarding: You're the quarterback managing the internal and external stakeholders to get clients live on time. Lead kickoff calls and manage timelines for successful onboarding
Renewals & Upsells: You're the owner of the commercial relationship with the client. Proactively forecast renewals, identify upsell opportunities, and mitigate churn or downsell risks before they arise
Client Relationship Management: You'll map key stakeholders within accounts, ensure budget decision-makers are aligned on Hue’s value, and within key accounts, proactively expand relationships and identify cross-sell opportunities
Client Meetings: You will lead all client-facing meetings, from onboarding to post-launch check-ins, ensuring consistent alignment and value delivery
Metrics: You'll deliver monthly and quarterly reports in collaboration with the Data Analyst Intern to demonstrate performance and ROI
Qualification
Required
5+ years of experience as a Customer Success Manager or Account Manager
Experience managing complex implementations, with strong problem-solving skills and ability to prioritize and deliver under tight timelines
Proven commercial experience in customer-facing roles managing renewals and upsells
Excellent communication and relationship building skills in customer-facing roles
Proficient in data analytics, with strong comfort handling metrics and reporting
Strong preference for candidates with experience working in early-stage B2B SaaS startups
Curious and growth-minded, with a constant desire to improve
Extremely detail-oriented, with the ability to rapidly process information and manage multiple projects in parallel
Comfortable handling conflict, while keeping the customer's trust and confidence
Thrives in a fast-paced, rapidly changing startup environment
Passionate about Hue's mission and values
Preferred
Experience working with eCommerce brands and retailers
Technical skills such as basic web development (HTML, CSS, JavaScript) or familiarity with Shopify/ecommerce platforms
Data analytics skills such as experience working with business intelligence tools like Mixpanel, Google Analytics, Tableau, Lookr, etc
Experience collaborating with Product and Engineering teams
Company
Hue.
Hue helps brands embed authentic UGC videos on your website to give customers confidence to add to cart.
2-10 employees
Funding
Current Stage
Early StageTotal Funding
$4.65MKey Investors
Google for StartupsMassChallenge
2024-10-22Seed· $4.5M
2024-06-25Grant· $0.15M
2023-03-08Non Equity Assistance
Leadership Team
Janvi Shah
Co-Founder & CEO
Nicole Clay
Co-Founder & Chief Marketing Officer @ Hue.
Recent News
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