Apryse · 9 hours ago
Manager, Salesforce CRM (Operational Lead)
Georgia, United States
Full-time
Onsite
Senior Level, Lead/Staff
$95K/yr - $128K/yr
8+ years expApryse is a leading provider of document software development technology, and they are seeking a Manager of Salesforce CRM (Operational Lead) to oversee day-to-day activities and support a cross-functional team. The role involves hands-on Salesforce administration, team leadership, and collaboration across various departments to improve processes and user experience.
Document ManagementSoftwareWeb Development
Responsibilities
Serve as the operational lead for the Salesforce Admin team (player/coach model)
Oversee workload management, ticket triage, prioritization, and day-to-day issue resolution
Provide guidance, feedback, and support for junior admins and contractors
Help build the team from the ground up — including processes, norms, and expectations
Perform and oversee configuration across Sales Cloud, Service Cloud, and CPQ as needed
Build and optimize: flows, fields, objects, validation rules, record types, permissions, and layouts
Maintain org structure, documentation, data hygiene, and change management standards
Conduct quality checks and ensure changes follow defined deployment processes
Support Salesforce CPQ in a day-to-day operational capacity (pricing, product rules, approvals, troubleshooting)
Spot opportunities for cleaner configuration, process efficiency, and error reduction
Collaborate with Sales Ops, Finance, and RevOps to resolve quoting issues quickly
Monitor system health, integrations (e.g., Boomi), and automation behavior daily
Identify patterns, risks, and improvement opportunities across the CRM ecosystem
Recommend tactical enhancements to reduce friction, improve usability, and increase data reliability
Work through ambiguity and help shape clearer processes as the environment evolves
Partner closely with Sales, CS, Finance, Legal, Marketing Ops, and RevOps on requests and enhancements
Translate business needs into clear tasks or configuration changes
Communicate with calm, clarity, and confidence — even when navigating incomplete information
Qualification
Required
8+ years of Salesforce admin experience
Solid understanding of CPQ, Sales Cloud, and a strong understanding of the GTM tech ecosystem
Experience guiding or mentoring admins/contractors
Strong communication skills across business and technical audiences
Experience with release management, sandboxes, and deployments
Hands-on builder who takes pride in accuracy and best practices
Salesforce Certifications: Admin, Advanced Admin, Platform...etc
Preferred
SaaS or high-growth company experience preferred
Benefits
A comprehensive extended benefits package including health, dental and vision for you and your family, with company paid offerings.
401K savings program with company match.
Generous paid time off (PTO) is offered to support the ability to rest and recharge.
A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential.
Highly autonomous and entrepreneurial environment.
Annual recurring WFH allowance for you to purchase items you need for your home office.
Ongoing support for learning development so you can master your craft.
Work with the hardware you're most comfortable with (Windows or Mac).
Diverse and inclusive workplace where we all learn from each other.
Company
Apryse
Apryse is a comprehensive collection of document processing products, that offers superior document solutions for faster, better results.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$71MKey Investors
Thoma BravoSilversmith Capital Partners
2021-05-21Private Equity
2019-05-16Private Equity· $71M
Leadership Team
Catherine Andersz
Board Member
Recent News
Mergers & Acquisitions
2025-07-11
PR Newswire
2025-07-10
pitchbook.com
2025-06-03
Company data provided by crunchbase