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ServiceNow · 3 weeks ago

Associate Solution Consultant

San Diego, CA

Full-time

Hybrid

Entry Level

$69K/yr - $100K/yr

1+ years exp

ServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers. The Associate Solution Consultant role involves delivering and positioning solutions, assisting sales teams, and providing product demonstrations while achieving sales objectives in an assigned territory.

Business Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS

Growth Opportunities

No H1B

Responsibilities

Assist Commercial Growth Sales teams in the qualification of customer needs through discovery

Participate across the sales lifecycle on acquiring new customers

Provide mentoring and training to peers, colleagues and partners

Demonstrate the product, both standard and tailored to prospects and existing customers

Generate product demo scripts and scenarios and maintain demonstration environment(s)

Scope and deliver Proof of Concept/Proof of Value engagements with prospects

Respond to Request for Information/Proposal documents

Stay current on product developments/releases to a level required for demo and POC/POV

Support Marketing events – user conferences, trade shows, webinars etc

Stay current on competitive analyses and understand differentiators between the company and its competitors

Understand business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, and security

In conjunction with Sales and Professional Services, conduct transition briefing - communicate commitments and expectations in preparation for deployment

Act as the ServiceNow subject matter expert at executive briefings and marketing events

Qualification

AI integrationSolution ConsultingSales EngineeringTechnical communicationEagerness to learnProactive approachTask prioritizationActive listeningIntegrity

Required

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry

1-2 years of experience in Solution Consulting, Sales Engineering, or similar presales roles

Demonstrated ability to learn new technology

Ability to actively listen to customer requirements and provide a solution to address the customer's business issue

Eagerness and willingness to learn

Demonstrated proactive approach to perform without being told what to do

Ability to prioritize task and be efficient to minimize wasted effort

Proven ability to live up to commitments while maintaining integrity and focus on details

Exceptional communication and presentation skills to include technical and business concepts, with a focus on customer storytelling