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Pronto · 1 month ago

Robotics Support Engineer

San Francisco, CA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Pronto is a leading company in commercializing Autonomous Vehicle technology, specializing in automating haulage operations. The Robotics Support Engineer role involves providing critical technical support and root cause analysis for complex software and systems issues within the autonomous truck fleet.

Computer Software

Work & Life Balance

H1B Sponsor Likely

Responsibilities

Answer questions live from customers and the Pronto operations team during production

Investigate and resolve complex system behaviors across our autonomous truck fleet through log analysis, reproduction testing, and systematic debugging

Support hardware and software teams by developing reproduction cases, analyzing system logs, and isolating root causes

Create automated test suites and tools to validate system behavior and accelerate troubleshooting

Build monitoring and diagnostic systems to help identify and track issues across the fleet

Document investigations and solutions to build our knowledge base

Provide technical guidance to cross-functional teams on system behavior and debugging approaches

Work with the operations team to improve diagnostics and enable them to diagnose and solve common issues

Provide information to software and hardware teams about common issues to ensure they are understood and fixed

Develop features and/or bug fixes with the robotics team

Qualification

C++PythonLinux systemsData analysisDebugging toolsHardware systemsAutonomous systemsCommunication skillsProblem-solving

Required

Minimum of 2 years of relevant non-internship work experience

Demonstrated ability to solve complex technical issues through methodical investigation and creative problem-solving

Experience working with large-scale logs and data analysis

Strong communication skills and ability to explain complex technical issues clearly

Experience with Linux systems and debugging tools

Experience working with hardware systems

Experience writing code in C++ and Python

Preferred

Deeper experience working with at least one piece of an autonomy stack: Sensors and actuators such as: cameras, GPS, motors, encoders, etc

Networking / communications

Perception / machine learning

Electrical systems and hardware debugging

Experience debugging autonomous systems or robotics platforms

Background in automotive software systems or autonomy in general

Track record of solving particularly challenging or unusual technical issues

History of building tools that help others debug more effectively

Ability to look at a problem from multiple angles and propose creative solutions

Company

Pronto

Pronto delivers off-road autonomous haulage systems specifically engineered for a variety of rugged and industrial environments.

Founded in 2018

San Francisco, California, USA

11-50 employees

https://pronto.ai/

H1B Sponsorship

Pronto has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2024 (1)

2020 (1)